Aira Monique Felix
Ottawa,ON
Summary
Respected Team Leader build through inclusiveness. Creates positive culture to encourage team members to share without retribution. Dedicated and compassionate student seeking a placement in the field of addictions and mental health to utilize my skills in counseling, intervention, and support, to make a positive impact on individuals struggling with mental health and addiction issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Uncle Tetsu Ottawa
07.2019 - Current
- First point of contact for customer assistance
- Built strong relationships with customers through positive attitude and attentive response.
- Monitors staff performance, delegates tasks; supervises, evaluates, and trains new employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Graduate Certificate - Addictions & Mental Health
Algonquin College
Ottawa, ON.06.2024
Bachelor of Arts - Biology And Psychology
Carleton University
Ottawa, ON04.2023
Skills
- Leadership
- Collaboration
- Attention to Detail
- Problem-Solving
- Customer Service Skills
- Organization
- Strong Communication and Interpersonal Skills
- Editing and Writing
- Microsoft Proficient
- Laboratory Skills: Safety, Experiments, Data Analysis
- Technical Skills: Literature, Analytical, Experimental Research
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- Food Handler Certificate
- Standard First Aid/CPR
- WHMIS Certificate
- OHSA Training Certificate
- Currently Taking: First Aid for Opioid Poisoning Emergencies
Volunteer Activities
FYM Foundation
- Care for Humanity
- My Countrymen, My Brethren
- Walk for Poverty
- Blood Donation
- Canadian Food Bank,
- Clean-Up Drive
Additional Information
References
Mr. Kento Takata
Store Manager - Uncle Tetsu
+1 (613) 799-7612
kento.takata@gmail.com
Dr. Tim Xing
Associate Professor
Undergraduate Thesis Supervisor
Tim.xing@carleton.ca
Timeline
Team Leader
Uncle Tetsu Ottawa
07.2019 - Current
Graduate Certificate - Addictions & Mental Health
Algonquin College
Bachelor of Arts - Biology And Psychology
Carleton University
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