Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aira Jean Guiab

North York,Canada

Summary

Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Coordinator/Assistant

Team Sur Real Estate
Toronto, Ontario
03.2024 - Current
  • Coordinated over 100 listing launches by managing vendors and preparing documents, ensuring full readiness prior to live dates.
  • Streamlined offer documentation and submission processes, expediting deal closures and timely agent commission payments.
  • Maintained and audited CRM records in Follow Up Boss, generating weekly performance reports for leadership decisions.
  • Designed branded marketing materials using Canva and Mailchimp, improving lead conversion through professional presentation.
  • Managed digital file systems via Google Drive, coordinating team calendars and scheduling open houses.
  • Provided administrative support in high-volume environments while adapting to shifting priorities.
  • Ensured cross-team efficiency through meticulous task management and effective communication strategies.

Front Desk/Receptionist

Century 21 Atria
06.2023 - 04.2024
  • Managed over 200+ weekly inquiries at the front desk, routing calls and appointments efficiently to agents and departments.
  • Scheduled and confirmed property showings and open houses using BrokerBay, supporting a smooth client-agent workflow.
  • Drafted and uploaded MLS listings and transaction forms, ensuring accuracy and compliance with brokerage standards.
  • Maintained organized records and office supply inventory, improving team preparedness and administrative responsiveness.
  • Assisted with property marketing coordination, directly contributing to timely deal execution and listing accuracy.

Front of the House Attendant/Server

8 Mile Detroit Style Pizza
Toronto, ON
08.2022 - 07.2023
  • Delivered high-volume customer service, averaging over 100 transactions daily during peak hours.
  • Coordinated dine-in and third-party delivery orders, reducing order errors and delays by streamlining communication with kitchen staff.
  • Maintained cleanliness and efficiency across FOH, contributing to a consistently high customer satisfaction rate.

Assistant Manager

Access Storage
Toronto, ON
03.2022 - 07.2022
  • Closed an average of 15 or more rental agreements weekly, while managing payment collections and follow-ups.
  • Verified client records and schedules, reducing booking discrepancies, and improving service accuracy.
  • Supported the team in reaching monthly sales and service targets through task coordination and workflow oversight. Collaborated with team members to achieve operational targets, ensuring equitable task distribution and workflow efficiency.

Assistant Store Manager (Part-time)

Dollar Tree
Toronto, ON
05.2020 - 05.2022
  • Supervised 5 or more team members during shifts, and ensured smooth daily operations in the manager's absence.
  • Handled transaction audits and end-of-day reports, identifying areas for team improvement, and reducing errors.
  • Implemented merchandising adjustments that supported weekly sales increases and reduced inventory shrink. Supervised daily retail operations in the absence of the store manager, overseeing staffing, merchandising, and customer relations.
  • Processed financial transactions, performed end-of-day cashier audits, and analyzed performance data to identify process improvements.
  • Addressed client concerns with professionalism, and implemented shrink-reduction strategies to optimize weekly sales performance.

Pharmacy Assistant

Humber Pharmacy
Toronto, ON
05.2021 - 09.2021
  • Assisted with daily medication dispensing, averaging over 50 prescriptions per shift under the pharmacist's direction.
  • Processed transactions and managed drug inventory through McKesson, minimizing stock discrepancies.
  • Supported patients with prescription inquiries, contributing to a positive customer service environment.

Team Leader (Part-time)

A&W
Toronto, ON
01.2019 - 03.2020
  • Led and trained over 10 new hires, increasing productivity and customer service consistency during shifts.
  • Oversaw high-traffic operations at the front counter, maintaining speed and accuracy during peak hours.
  • Ensured cleanliness and order compliance across all service areas, directed team performance during operational shifts, including onboarding and training of new staff to maintain service consistency.
  • Delivered accurate, efficient customer service while managing order entry, food delivery, and front-counter responsibilities.
  • Maintained high cleanliness and organizational standards in a fast-paced, customer-facing environment.

Senior Crew Member (Part time)

Freshly Squeezed
Yorkdale Mall Toronto, ON
09.2016 - 01.2019
  • Managed daily inventory and supply restocking, contributing to improved product availability.
  • Trained junior staff and introduced time-saving prep workflows, boosting team efficiency.
  • Provided fast, friendly service in a high-volume mall location while maintaining brand presentation standards. Managed inventory organization and restocking to maintain product availability and store readiness.
  • Prepared beverages in accordance with brand specifications, while delivering courteous and prompt customer service.
  • Trained new team members and introduced workflow enhancements, demonstrating leadership and operational initiative.

Education

Advance Diploma - Biotechnology

Centennial College
Toronto, ON
04.2021

Ontario Secondary School Diploma - Ontario Scholar

Madonna Catholic Secondary School
Toronto, ON
06.2018

Skills

  • Project coordination
  • Client relationship management
  • Marketing collateral design
  • Data validation
  • High-volume communication
  • Transaction documentation
  • Problem solving
  • Office administration
  • Proficient in Follow-up Boss, Mailchimp, Zapier, and Cognito Forms
  • Operation recommendations
  • Event planning
  • Administrative management
  • Team leadership

Certification

  • G2 License Holder

Timeline

Administrative Coordinator/Assistant

Team Sur Real Estate
03.2024 - Current

Front Desk/Receptionist

Century 21 Atria
06.2023 - 04.2024

Front of the House Attendant/Server

8 Mile Detroit Style Pizza
08.2022 - 07.2023

Assistant Manager

Access Storage
03.2022 - 07.2022

Pharmacy Assistant

Humber Pharmacy
05.2021 - 09.2021

Assistant Store Manager (Part-time)

Dollar Tree
05.2020 - 05.2022

Team Leader (Part-time)

A&W
01.2019 - 03.2020

Senior Crew Member (Part time)

Freshly Squeezed
09.2016 - 01.2019

Advance Diploma - Biotechnology

Centennial College

Ontario Secondary School Diploma - Ontario Scholar

Madonna Catholic Secondary School

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Aira Jean Guiab