Aiping (Amy) Liu
Newmarket,ON
Summary
Organized bakery employee with in-depth knowledge of food safety and sanitation. Well-versed in monitoring bakery supply inventory and aiding management in compiling weekly and monthly orders. Meticulous bakery assistant offering thorough understanding of bakery operations, food and kitchen safety and customer service. Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 2 years of industry experience. Committed to contributing to dynamic bakery team. Amicable chef assistant maintaining orderly and tidy work areas, kitchen work stations and retail display cases. Offering outstanding customer service and collaboration skills. Creative bakery assistant with 2 years of experience delighting customers with beautiful, delicious treats. Manages time, resources and customer service effectively. Determined Baker's Assistant with 2 years of providing customers with tasty baked goods and exquisite pastries. Exceptionally skilled in making cakes and breads. Sets and maintains high standards for food safety, quality and consistency. Creative sales advisor with 3 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Bakery Assistant
Honey Honey Cakery
06.2022 - 04.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Decorated baked goods and designed visually appealing displays of finished products.
Chef Assistant
Sun Hong Kitchen
02.2023 - 03.2024
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Hairsytlist Assisstant
Wu Hua Guo Hair Salon
08.2007 - 04.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
Sales Advisor
RT-Mart Supermarket
03.2004 - 07.2007
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Spearheaded the organization of promotional events that resulted in greater brand awareness and elevated sales figures.
- Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
Quality Control Inspector/ Tailor Cutting Master
Evergrande Woolen Weaving LTD, Haiyang
06.1999 - 03.2003
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Education
Diploma - Food Processing
Laiyang College of Higher Vocational Studies
Laiyang, Yantai, Shandong, China07.1993
Skills
- Punctuality
- Display Setup
- Recipe Following
- Product Packaging
- Sanitation Practices
- Quality Control
- Pastry Making
- Ingredient measuring
- Order Fulfillment
- Punctual and Reliable
- Workplace Safety
- Customer Satisfaction
- Food Preparation
- Surface cleaning
- Quality Assurance
Languages
English
Elementary
Travelling with family members, grow flowers
Travelling with Family Members: Actively engage in exploring new destinations and cultures with family, fostering valuable bonds and creating lasting memories.
Growing Flowers: Cultivate a passion for gardening, nurturing various flora to thrive and beautify living spaces, demonstrating patience, attention to detail, and a love for nature.
Timeline
Chef Assistant
Sun Hong Kitchen
02.2023 - 03.2024
Bakery Assistant
Honey Honey Cakery
06.2022 - 04.2024
Hairsytlist Assisstant
Wu Hua Guo Hair Salon
08.2007 - 04.2022
Sales Advisor
RT-Mart Supermarket
03.2004 - 07.2007
Quality Control Inspector/ Tailor Cutting Master
Evergrande Woolen Weaving LTD, Haiyang
06.1999 - 03.2003
Diploma - Food Processing
Laiyang College of Higher Vocational Studies