Summary
Overview
Work History
Education
Skills
Work References /personal reference
Timeline
Generic

Ainsley Windover

Kelowna,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Cafe Manager

Serious coffee
New Westminster, BC
01.2021 - 03.2024
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Greeted customers at front counter.
  • Rang up orders on cash register to process cash, credit card payments
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.

Cafe Assistant Manager/barista

Serious coffee
Duncan , BC
10.2019 - 01.2021
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
  • Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
  • Followed health and safety regulations when handling food items.
  • Greeted customers upon their arrival at the cafe
  • Assisted in preparing coffee, tea and other beverages according to customers' orders.
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.
  • Cleaned dishes after each meal period using appropriate cleaning supplies.
  • Took inventory of supplies and equipment and placed new orders.
  • Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
  • Stocked inventory of food items such as pastries, sandwiches.
  • Monitored customer feedback forms and addressed any complaints.
  • Trained new staff members on proper procedures.
  • Rotated and replenished products in display cases.

Bartender/Server Assistant

Brexit pub
Penticton , BC
12.2018 - 09.2019
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • servered food, refilled drinks, and clearing away dirty dishes.
  • Set up tables and chairs for parties and large groups.

Server

Uptown cafe
Moose Jaw, SK
06.2015 - 11.2018
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Handled money transactions accurately.

Education

High School Diploma -

Riverview Collegiate Institute
Moose Jaw, SK
06-2011

Skills

  • ErtCustomer Engagement
  • Coffee Shop Operations
  • Marketing
  • Foodservice
  • Staff Management
  • Sanitation
  • Food orders
  • Health and Safety Regulations
  • Serving it right certafied

Work References /personal reference

Sarb basra owner serious coffee new westminister

604-505-5044

Savannah Muller

604-223-2134

Tiffany Wilson

250-815-5822

Timeline

Cafe Manager

Serious coffee
01.2021 - 03.2024

Cafe Assistant Manager/barista

Serious coffee
10.2019 - 01.2021

Bartender/Server Assistant

Brexit pub
12.2018 - 09.2019

Server

Uptown cafe
06.2015 - 11.2018

High School Diploma -

Riverview Collegiate Institute

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Ainsley Windover