Ainsley Ochoa
Summary
Enrolled at CDI College for Veterinary Tech Assistant, expected completion date September 2025. Gained valuable experience at Modern Steak and Calgary Stampede as a Parking Coordinator. Strong background in hosting, customer service, and supervisory roles. Motivated and energetic approach to work. Passion for coaching and mentoring teams resulting in exceptional multitasking abilities and effective communication skills. Thrives in collaborative environments and known for problem-solving abilities. Transitioning into veterinary field as a Veterinary Technician Assistant to provide compassionate care and support in a fast-paced, patient-centered setting. Committed to continuous learning and growth within the animal care industry.
Overview
7
7
years of professional experience
Work History
Host
Modern Steak, Calgary Alberta
01.2021 - Current
- Greeting and seating guests, managing guest turn-over, trouble-shooting and front of house guest greeting
- Collaboration with all members of the Modern team to provide customer service excellence
- Computer based reservation and payment system use including promotion and sales of gift cards
- Assist front and back of house duties, including ensuring customer satisfaction with guest experience
- Actively involved in assisting bar service and table preparation
Stampede10 Day - Supervisor
Calgary Stampede, Calgary Alberta
09.2018 - Current
- Responsible for supervision of employees at the entries, breaks, and ensuring quality customer service expectations are met
- Assisting with training, logistics of gate operations, staff evaluations, and technical support required for gate function
- Customer service experience dealing with issues related to tickets, and difficult guests
- Ensured quality assurance of gate operations throughout the Stampede
- (Seasonal)
Coach
Rally Pointe, Calgary Alberta
09.2017 - Current
- Assistant Coach of U16, U17, and U18 Women's Canada West Volleyball teams
- Ensured practice plans, skill development, and practice execution met quality and competitive standards
- Leadership role in player skill development and creation of positive team dynamics
- Developed positive communication skills among players teaching them to respect themselves, their teammates, referees and others within the sporting community
- Positively represents and promotes our team club brand
Crew Member/ Supervisor
Canyon Meadows Theater, Calgary Alberta
09.2018 - 08.2023
- Effectively used time management skills to ensure employees were allocated to effectively meet shift expectations
- Shift supervision of Crew Members, organized and assigned day to day tasks to provide effective customer service
- Provided positive reinforcement and corrective measures for Crew Members of the team, to celebrate accomplishments and grow as an employee
- Effectively served customers, including dealing with customer complaints and problem-solving to ensure a quality experience
- Actively engaged with cleaning duties as needed
- Prepared and sold food, drinks, and tickets using the point of sale system
Beverage Chart
Carnmoney Golf Course, Calgary Alberta
05.2022 - 09.2022
- Provided golf cart support for the club on the course, through beverage service
- Ensured a positive customer experience for members and guests
- (Seasonal)
Education
Grade10-12 -
Centennial High School
06.2020
Certificate - Veterinary Tech Assistant
CDI College
Calgary, AB09-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Staff coordination
- First aid training
Hobbies and Interests
Personal fitness training, SCUBA Diving, Volleyball
Languages
English
Native or Bilingual
Timeline
Beverage Chart
Carnmoney Golf Course, Calgary Alberta
05.2022 - 09.2022
Host
Modern Steak, Calgary Alberta
01.2021 - Current
Stampede10 Day - Supervisor
Calgary Stampede, Calgary Alberta
09.2018 - Current
Crew Member/ Supervisor
Canyon Meadows Theater, Calgary Alberta
09.2018 - 08.2023
Coach
Rally Pointe, Calgary Alberta
09.2017 - Current
Grade10-12 -
Centennial High School
Certificate - Veterinary Tech Assistant
CDI College
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