Ainsley Merceir
Penticton,BC
Summary
Proven track record in enhancing client satisfaction and streamlining operations, as demonstrated at Tiny And Tough Cleaning Services. Skilled in housekeeping and critical thinking, I excel in creating efficient cleaning processes and improving air quality. My organizational skills and ability to adapt quickly to feedback have significantly boosted team performance and customer service standards.
Overview
7
7
years of professional experience
Work History
Professional House Cleaner
Tiny And Tough Cleaning Services
07.2021 - 05.2024
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Responsible of clients personal information regarding house keys and codes
Cashier/Customer Service
Petro-Canada/ Sandwich Shop
09.2020 - 06.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Commercial Janitorial Cleaner
Dan The Man Building Maintenance
05.2020 - 06.2021
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Organized and used industrial cleaning products following strict safety procedures.
Laborer
Stack Drywall
08.2019 - 06.2021
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Organized materials, tools, and equipment to supply team members.
Commercial Janitorial Cleaner
Fabsolute
04.2017 - 08.2019
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
- Handled equipment, chemicals, and materials properly and with caution.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
Education
High School Diploma -
Fraser Valley Distance Education School
Chilliwack, BC08.2018
Skills
- Organized
- Communications
- Housekeeping (residential, commercial, construction)
- Trustworthy
- Time management
- Motivated
- Critical thinking and problem solving
Languages
English
Native or Bilingual
Timeline
Professional House Cleaner
Tiny And Tough Cleaning Services
07.2021 - 05.2024
Cashier/Customer Service
Petro-Canada/ Sandwich Shop
09.2020 - 06.2021
Commercial Janitorial Cleaner
Dan The Man Building Maintenance
05.2020 - 06.2021
Laborer
Stack Drywall
08.2019 - 06.2021
Commercial Janitorial Cleaner
Fabsolute
04.2017 - 08.2019
High School Diploma -
Fraser Valley Distance Education School
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