Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ainsley MacDonald

Roslin,ON

Summary

- Strong customer service, interpersonal and communication skills; experience includes greeting customers, providing assistance, responding to routine enquiries and answering, screening and directing telephone calls. Superior written communication skills. - Able to work independently or collaboratively within a team environment. - Excellent organization and time management skills; able to multi-task, reliable, work well under pressure, deadline and results oriented, consistently exceed expectations while focusing on quality standards, attention to detail.

Overview

10
10
years of professional experience

Work History

Server, Bartender, Manager

Boston Pizza
Belleville, Ontario
10.2019 - Current
  • Fulfill multiple roles as necessary
  • Accurately pack Skip the Dishes, Uber Eats and DoorDash orders and organize them so that they are readily available when the driver arrives
  • Balance an 8 - 10 table section during a rush, ensuring guest experience remains top priority
  • Assist other servers by running their food, offering their tables refills on beverages and making sure their tables have everything they need when necessary
  • Prioritize most important tasks when busy and ask for help when needed
  • Maintain control of the bar while bartending, ensuring not to over serve and managing conflicts quickly as they arrive
  • Manage labour by sending employees home early during slow hours and helping with tasks in the kitchen and dining room when necessary to ensure the restaurant runs smoothly when short on staff.

Host, Server and Bartender

Boston Pizza
Trenton, Ontario
11.2017 - 10.2019
  • I followed the seating rotation while accommodating guests' requests on where they would like to sit
  • I packed and delivered orders to customers in a safe and timely fashion
  • I balanced an 8 table section while assuring all guests had everything they needed during their visit
  • I operated a point of sale system to input orders, split checks and calculate totals
  • Educated guests on daily specials and answered questions about menu items confidently
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Recommended alternative items for food allergies and gluten intolerances
  • Resolved kitchen error or miscommunication issues with meals to ensure guest satisfaction
  • Checked on guests to get feedback on food and drink items, bring any additional items and refill beverages.

Cashier, Customer Service Attendant

Campbell’s Orchards
, Ontario
09.2016 - 11.2017
  • I gave advice to customers on which apples were best suited for their cooking, eating and animal feeding needs
  • I kept the storefront properly stocked with all necessary fruits and vegetables at all times
  • I operated a cash register and kept a balanced float
  • I accepted cash payments without a register and handled the cash with honesty
  • I performed opening and closing duties such as; sweeping, mopping, stocking, putting fruit and vegetables away in the fridge overnight and pulling them all back out in the morning
  • I monitored the stock in the fridges to assure nothing ever ran out
  • I monitored the apple picking to make sure apples were being picked appropriately and not damaged or wasted
  • I performed other duties as assigned.

Cashier, Receptionist and Food

Tomasso’s and Jim’s Pizzeria
Trenton, Ontario
05.2014 - 10.2017
  • Prep - I received incoming calls from customers and accurately entered the customers order into a computerized system
  • I assisted customers over the phone and at the front counter
  • I prioritized orders according to pick up times
  • I resolved customer issues and complaints with tact and respect
  • I am able to determine what a customer wants by asking questions
  • I resolved computer generated error messages
  • I operated a cash register and point of sale machine and accurately handled cash with honesty
  • I performed a wide range of cleaning duties
  • I worked in a team environment, sharing workload and duties with other staff members in a co-operative manner to ensure timely completion of tasks
  • I have developed relationships with customers, fellow co-workers and management staff
  • I prepared menu items according to customer requests paying attention to health and safety standards
  • I performed other duties as assigned.

Education

Diploma - undefined

Loyalist College, St. Paul Catholic Secondary School Graduate
2021

WHMIS Certified - undefined

2017

Skills

  • Computer skills;
  • MS Office (including Word, Excel, Outlook & Power Point
  • Word processing, spreadsheets, presentations, internet and e-mail
  • Analytical, problem-solving and evaluation skills; able to collect, verify
  • Analyze, document and evaluate information
  • Strong math skills

Timeline

Server, Bartender, Manager

Boston Pizza
10.2019 - Current

Host, Server and Bartender

Boston Pizza
11.2017 - 10.2019

Cashier, Customer Service Attendant

Campbell’s Orchards
09.2016 - 11.2017

Cashier, Receptionist and Food

Tomasso’s and Jim’s Pizzeria
05.2014 - 10.2017

Diploma - undefined

Loyalist College, St. Paul Catholic Secondary School Graduate

WHMIS Certified - undefined

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Ainsley MacDonald