Ainsley Cummings
Bradford,ON
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at FreshCo. Excelled in conflict resolution and cash handling, significantly improving transaction efficiency. Demonstrated exceptional work ethic and empathy, fostering strong customer relationships and team collaboration. Skilled in leveraging customer assistance and service skills to exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Cashier
FreshCo
Alliston
05.2023 - 11.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Hostess
Boston Pizza
Alliston, ON
03.2021 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Firefighting -
Seneca
Toronto 04.2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Conflict resolution
- Refunds and exchanges
Languages
English
Native or Bilingual
Timeline
Cashier
FreshCo
05.2023 - 11.2023
Hostess
Boston Pizza
03.2021 - 05.2022
Firefighting -
Seneca