Ainsley Belton
Winnipeg,Canada
Summary
Shift leader with proven leadership skills at Local Public Eatery, specializing in customer service and achieving sales targets. Expertise in upselling techniques has consistently driven revenue growth. Enhanced team performance through targeted training programs and optimized staff scheduling. Committed to operational excellence and customer satisfaction, resulting in increased sales.
Overview
4
4
years of professional experience
Work History
Shift leader
Local Public Eatery
Winnipeg
08.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on menu items and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels, ordering supplies as needed for smooth operations.
- Assisted in resolving customer complaints promptly to enhance dining experience.
- Conducted staff meetings to discuss feedback and improve team communication.
- Implemented training programs to enhance employee performance and engagement.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Waitress
ALEX Frankfurt the Squaire
Frankfurt
04.2022 - 07.2024
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service to guests in a fast-paced dining environment.
- Assisted in training new waitstaff on service standards and operational procedures.
- Responded promptly to customer inquiries and resolved any issues effectively.
Florist
Pflanzen-Kölle
Wiesbaden
03.2021 - 03.2022
- Provided exceptional customer service to enhance shopping experience.
- Educated customers on plant care and maintenance best practices.
- Managed inventory of fresh flowers and supplies efficiently.
- Assisted customers in selecting flowers and plants for their needs.
- Collaborated with team members to fulfill large orders promptly.
Education
High School Diploma -
Westwood Collegiate
Winnipeg06.2019
Skills
- Sales and upselling
- Customer service focus
- Leadership skills
- Goal setting and tracking
- Conflict resolution
- Problem solving
- Team collaboration
- Staff scheduling
- Positive attitude
- Professional appearance
Languages
English
Native/ Bilingual
German
Full Professional
References
References available upon request.
Timeline
Shift leader
Local Public Eatery
08.2024 - Current
Waitress
ALEX Frankfurt the Squaire
04.2022 - 07.2024
Florist
Pflanzen-Kölle
03.2021 - 03.2022
High School Diploma -
Westwood Collegiate
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