Aina Kondo
Toronto,ON
Summary
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Tracks record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Japanese Pub (Izakaya)
04.2017 - 10.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Royal Host (Family Restaurant)
02.2022 - 10.2024
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Front Desk Receptionist
Okayama Golf Club
09.2023 - 09.2024
- Maintained, organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Events Staff Member
Kamoi (MT Masking Tape Company)
08.2023 - 09.2023
- Provided excellent guest service for events and conducted evaluations after completion.
- Boosted overall client satisfaction by maintaining prompt communication before, during and after event periods.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
Restaurant Waiter
Zundouya (Ramen Restaurant)
09.2019 - 10.2021
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Quickly reset and cleaned up tables to enable speedy turnaround and guest flow.
Kitchen Staff Member
Yakiniku Restaurant
07.2017 - 12.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Bachelor Degree - Department of Foreign Studies
Kibi International University
Okayama (Japan)03-2024
Skills
- Customer service
- Strong multitasking
- Reliability and punctuality
- Exceptional communication
- Problem-solving
Certification
Smart Serve
Languages
English
Japanese
Timeline
Front Desk Receptionist
Okayama Golf Club
09.2023 - 09.2024
Events Staff Member
Kamoi (MT Masking Tape Company)
08.2023 - 09.2023
Restaurant Waiter
Royal Host (Family Restaurant)
02.2022 - 10.2024
Restaurant Waiter
Zundouya (Ramen Restaurant)
09.2019 - 10.2021
Kitchen Staff Member
Yakiniku Restaurant
07.2017 - 12.2018
Waiter
Japanese Pub (Izakaya)
04.2017 - 10.2024
Smart Serve
Bachelor Degree - Department of Foreign Studies
Kibi International University
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