Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Aimee Wigley

Hamilton,ON

Summary

Experienced leader with a proven track record in program management, operations, and fundraising across nonprofit, corporate, and educational sectors. Skilled in optimizing workflows, managing teams, and fostering partnerships to drive meaningful impact. Passionate about serving diverse communities and implementing lasting solutions. Familiar with the support needs of indigenous, at-risk, and neurodiverse clients.


I'm a dynamic manager with a knack for identifying core issues and implementing effective solutions - with a touch of magic! I bring energy and positivity to every project, ensuring lasting improvements and the elevation of teams. I'm dedicated to the positive transformation of departments, teams, projects, services, and experiences.


Open to relocation opportunities.

Overview

11
11
years of professional experience

Work History

Credit Insurance Administrator

CUMIS LIFE INSURANCE
11.2022 - 12.2024
  • Streamlined workflow and delegated tasks to ensure on-time, high-quality project completion.
  • Partnered with Underwriting, Teleinterview, and Customer Service teams to enhance client experience.
  • Maintained strict confidentiality while handling sensitive information per company and legal guidelines.
  • Processed approximately 35 daily files for new business and policy changes.
  • Proactively pursued professional development and industry certifications.

Hebrew School Manager

BETH JACOB SYNAGOGUE
08.2020 - 07.2023
  • Maintained full compliance with local, state, and federal education regulations by accurately managing records, proactively adapting to policy updates, and ensuring all reporting requirements were met.
  • Led curriculum development, aligning it with state standards while integrating innovative teaching methods, technology, and differentiated instruction to enhance student engagement and learning outcomes.
  • Leveraged data-driven insights to track student progress, identify learning gaps, and equip teachers with actionable strategies for improving instruction and student success.
  • Secured vital funding by spearheading fundraising initiatives, grant applications, and donor outreach, enabling critical school improvements and expanded extracurricular programs.
  • Cultivated a positive school culture by championing respect, responsibility, and collaboration, fostering an inclusive learning environment that empowered both students and staff.

Executive Function Coach | DBT Program Leader

NOWWHAT SUPPORT SERVICES
03.2019 - 10.2022
  • Inspired and engaged employees by fostering a collaborative work environment through trust-building exercises, interactive icebreakers, and daily “Positive Points” meetings that reinforced motivation and team cohesion.
  • Managed a diverse caseload of 18 individual clients while simultaneously leading 7 DBT groups across multiple cohorts, ensuring personalized support and effective therapeutic interventions.
  • Drove program success and expansion by actively contributing to development, fostering community engagement, and maintaining a solutions-oriented approach rooted in respect and collaboration.
  • Advocated for client inclusion by working closely with schools and staff to ensure individualized care plans were understood, implemented, and effectively supported in educational settings.
  • Designed and executed intensive care plans, addressing complex psychosocial challenges, including family dynamics, behavioral patterns, and crisis intervention, to improve client well-being and long-term outcomes.

Holistic Case Manager (Frontline Worker)

HAMILTON JEWISH FAMILY SERVICES
03.2020 - 05.2022
  • Secured over $100K in funding for Hamilton Jewish Family Services by driving strategic fundraising initiatives, strengthening donor relations, and leveraging community partnerships.
  • Provided top-tier case management to 40+ individuals and families, consistently earning praise for unwavering advocacy, personalized support, and measurable client success.
  • Ensured full compliance with regulatory and confidentiality standards by meticulously maintaining accurate case records and documentation.
  • Led comprehensive client assessments, pinpointing critical challenges, setting clear, achievable goals, and implementing targeted, results-driven interventions.
  • Orchestrated multidisciplinary collaboration, aligning professionals across various sectors to craft and execute holistic care plans that effectively addressed complex client needs.
  • Drove significant client improvements by developing and implementing tailored case plans, seamlessly integrating community resources, and maximizing available support services.

Coordinator | Camp Director

HAMILTON JEWISH FEDERATION, HAMILTON JCC
11.2018 - 06.2020
  • Led fundraising efforts and organized 25+ charitable initiatives, driving community engagement and securing essential resources for a rapidly growing nonprofit.
  • Fostered a dynamic, learning-focused environment by proactively resolving conflicts, reinforcing teamwork, and cultivating a culture of collaboration and accountability.
  • Forged strategic partnerships with external organizations, significantly expanding program reach, enhancing impact, and strengthening community support.
  • Boosted team productivity and efficiency through clear, consistent communication, progress tracking, and a collaborative leadership approach that empowered staff.

Office Manager

TEMPLE PLAYHOUSE
01.2014 - 11.2018
  • Oversaw financial transactions with precision, ensuring accurate billing, minimizing discrepancies, and maintaining financial integrity.
  • Trained and mentored new employees, providing clear guidance and prompt support to enhance job proficiency and team efficiency.
  • Built lasting client relationships through exceptional customer service, proactive communication, and timely resolution of inquiries.
  • Managed sensitive information with the highest discretion, safeguarding company documents and personnel records while ensuring full compliance with confidentiality standards.

Education

Master of Arts - The Teaching & Practice of Creative Writing

Cardiff University
Cardiff, Wales
12-2011

Bachelor of Arts - English Literature

Cardiff University
Cardiff, Wales
07-2010

Skills

  • Implementation of Pride, Diversity, and Equity Programming
  • Co-Creator of Collaborative Programming Between Jewish and First Nations Agencies
  • Mental Health First Aid
  • Building Dementia-Friendly Communities - Educational Course
  • Conversational Welsh and French
  • Learning to Speak, Read, and Write in Japanese
  • Relationship building
  • Creativity and innovation

Accomplishments

  • Expanded and enhanced the Claims Conference program for Holocaust Survivors, driving a fivefold increase in annual funding from $30K to $150K through strategic growth initiatives and advocacy.
  • Led and developed a high-performing team of 15 staff members, managing recruitment, hiring, training, and disciplinary processes while fostering a positive, motivated, and collaborative work environment.
  • Designed and delivered impactful webinars on Poverty, Advocacy, and Food Insecurity, alongside co-presenting an educational series with the NJHSA to expand awareness and drive meaningful dialogue.
  • Certified in NACTATR Foundations in Human Systems Dynamics, with expertise in Trauma Response, Threat Assessment, and Family Dynamics to support effective intervention and crisis management.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Credit Insurance Administrator

CUMIS LIFE INSURANCE
11.2022 - 12.2024

Hebrew School Manager

BETH JACOB SYNAGOGUE
08.2020 - 07.2023

Holistic Case Manager (Frontline Worker)

HAMILTON JEWISH FAMILY SERVICES
03.2020 - 05.2022

Executive Function Coach | DBT Program Leader

NOWWHAT SUPPORT SERVICES
03.2019 - 10.2022

Coordinator | Camp Director

HAMILTON JEWISH FEDERATION, HAMILTON JCC
11.2018 - 06.2020

Office Manager

TEMPLE PLAYHOUSE
01.2014 - 11.2018

Master of Arts - The Teaching & Practice of Creative Writing

Cardiff University

Bachelor of Arts - English Literature

Cardiff University
Aimee Wigley