Aimee Umpherville
Spruce Grove,AB
Summary
Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Maximum Mobility- Telus Dealer
06.2014 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one and group meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled problematic customers and clients while maintaining excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Track, record and manage inventory
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Senior Customer Service Representative
CIBC
07.2012 - 07.2014
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma -
Memorial Composite High School Outreach
Stony Plain, AB06.2012
Skills
- Goals and Performance
- Persuasive Negotiations
- Coaching, Mentoring and Leadership skills
- Verbal and Written Communication skills
- Exceptional Multitasking Skills
- Recruiting and Hiring
- Communication and Engagement Techniques
- Analytical Problem Solver
- Shipping and Receiving Oversight
- Order Management
- Sales Quota Management
Accomplishments
- Recipient of "Top 10 in Canada" 2015, sales achievement for being 1 of the top ten Canadian sales reps for Telus
- Received top seller within company (Maximum Mobility) for 4 years in a row (2015-2019) in every category
Certification
- Recipient of "Top 10 in Canada" 2015, sales achievement for being 1 of the top ten Canadian sales reps for Telus
- Received top seller within company (Maximum Mobility) for 4 years in a row (2015-2019) in every category
Timeline
Sales Manager
Maximum Mobility- Telus Dealer
06.2014 - Current
Senior Customer Service Representative
CIBC
07.2012 - 07.2014
High School Diploma -
Memorial Composite High School Outreach
- Recipient of "Top 10 in Canada" 2015, sales achievement for being 1 of the top ten Canadian sales reps for Telus
- Received top seller within company (Maximum Mobility) for 4 years in a row (2015-2019) in every category
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