Aimee Salup
Bellflower
Summary
Dynamic professional with 15+ years driving risk mitigation, operational controls, and compliance for top global banks including Citibank and JPMorgan Chase. Proven ability to manage complex issue portfolios across branch and payment products, develop corrective action plans, and serve as a strategic partner to business leaders. Expert in identifying control gaps, ensuring policy alignment, and influencing outcomes in fast-paced, regulated environments.
Overview
15
15
years of professional experience
Work History
US Retail Bank Senior Issue Manager, Retail Bank &
Citibank
06.2021 - Current
- Manage the most complex, high-impact issues in the team pipeline, including branch-level Tier 2 issues, ensuring alignment with strategic business objectives.
- Proactively escalate roadblocks, risks, and critical nuances that may impact resolution timelines and overall target completeness.
- Partner with business experts to develop corrective action plans (CAPs), offering effective challenge to ensure alignment with internal policy and regulatory standards.
- Ensure quality and clarity of issue documentation using the 4 C’s framework (Concern, Case, Consequence, Context).
- Facilitate issue management meetings with key stakeholders and business support peers to ensure accountability and drive timely resolution.
- Lead issue management across a complex portfolio of US Retail Bank issues through the full issue lifecycle, leveraging project management methodologies
Operational Risk Sr. Analyst
Citibank
01.2018 - 06.2021
- Prepare, distribute and present insightful, reliable, actionable and compelling risk performance analyses on a recurring basis, using data from business partners and systems
- Create, maintain and enhance actionable risk reporting for utilization by business leadership, based on regional and global Operational Risk Management requirements and business need
- Ensure overall report quality, especially in description and classification of issues, root cause determinations, recommendations and accuracy of data recording.
- Manage service level agreement to ensure timely assessment execution and reporting of risks and control breaks to management of the business area tested or monitored.
- Make use of data from various systems and repositories to develop a thorough understanding of the business area being tested or monitored, including identification of trends, anomalies, outliers and red-flags.
- Develop and maintain effective relationships with business partners, CBORC teams and functional management to ensure availability of accurate and complete information sources
- Proactively advance the use of computer assisted assessment tools and techniques to drive high efficiency and effectiveness in testing, monitoring and surveillance processes.
- Participate in identification and escalation of potential fraud and ethics issues and identify possible risk mitigation actions.
- Support strategic projects and ad hoc requests from USRB CBORC management, as requested
Branch Oversight Quality and Controls Analyst
Citibank
03.2015 - 12.2017
- Execute established retail branch control assurance testing curriculum according to productivity standards and deliver prompt, thorough, and accurate reporting.
- Manage service level agreement to ensure timely reporting of process errors to affected branches.
- Develop effective relationships with senior branch and oversight management to ensure a clear understanding of identified process errors, drivers and potential solutions.
- Participate in the evaluation of the overall consistency/effectiveness of branch processes in quality control scope.
- Support additional Branch Oversight programs and projects as required by business
Assistant Branch Manager
Citibank
09.2014 - 01.2015
- Partner with Branch Manager to formulate sales strategy, conduct capacity planning and review sales management process
- Provide continuous direction, support, feedback and coaching to staff as well as provide guidance in hiring, developing, coaching and mentoring team
- Actively coach wealth sales team to meet their sales targets by conducting daily and weekly planning of sales activities
- Partner with Human Resources and Branch Managers to effectively execute people management responsibilities including hiring, performance management, compensation, disciplinary actions and terminations.
- Establish and maintained connections with customers, to ensure overall customer satisfaction; reviewed customer accounts and transactions
- Ensure operational and compliance activities were completed on time and according to agreed quality standards and assist in managing branch credit and delinquency control
Assistant Branch Manager, Operations
JP Morgan Chase
06.2010 - 09.2014
- Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
Education
Business Administration And Management
California State University, Los Angeles
Los Angeles, CASkills
- Detail Oriented & Analytical
- Bilingual: Spanish/English
- Strong Written & Communication Skills
- Microsoft Office: Word, Excel, PowerPoint
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
US Retail Bank Senior Issue Manager, Retail Bank &
Citibank
06.2021 - Current
Operational Risk Sr. Analyst
Citibank
01.2018 - 06.2021
Branch Oversight Quality and Controls Analyst
Citibank
03.2015 - 12.2017
Assistant Branch Manager
Citibank
09.2014 - 01.2015
Assistant Branch Manager, Operations
JP Morgan Chase
06.2010 - 09.2014
Business Administration And Management
California State University, Los Angeles
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