Aimee Robinson
Vancouver,BC
Summary
Experienced Restaurant Manager with a solid background in restaurant opening and operations management. Demonstrated leadership skills and adept at problem-solving and fostering a collaborative team culture. Reliable, adaptable, and focused on enhancing guest experiences while maximizing sales performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Taproom Manager
Granville Island Brewing
09.2016 - Current
- Led end-to-end launch of new taproom from initial concept to opening day operations. Overseeing all aspects of planning, operations and staffing.
- Hired, trained, developed, coordinated and scheduled 25+ staff
- Implemented Toast POS system to streamline operations
- Developed both food and drinks menu from scratch.
- Managed inventory, ordering and budgets
- Developed and implemented new ideas and initiatives to build the brand and increase revenue with focus on local businesses and community engagement
- Evaluated performance data against operational goals and created reports
- Booked and coordinated both creative and corporate events from planning to execution
- Developed strong relationships with vendors, negotiating favorable pricing for products and services.
Taproom Supervisor
Granville Island Brewing
04.2018 - 08.2020
- Promoted a positive work culture among employees through open communication channels and team-building initiatives.
- Oversaw routine maintenance to guarantee consistent quality control standards were met.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Open and closed the site and prepared reports at close.
Taproom Server
Granville Island Brewing
09.2016 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Event Crew Member
Bespoke Decor
08.2021 - Current
- Worked on an ad hoc basis to assist coordination and set up of wide range of events
- Assisted designers in decorating the event space
- Liaised with suppliers, third-party vendors and venue management
- Ensured safety standards were maintained
Personal Assistant to the Managing Director
Clivedale London
03.2016 - 08.2016
- Managed personal and professional diaries of Director of high-end property development company in Mayfair
- Coordinated and attended appointments and meetings and compiled related documents, reports and presentations
- Arranged domestic and international transportation, accommodation and itineraries
- Implemented and maintained procedures and administrative systems
- Organized marketing and networking events
- Cultivated excellent relationships with clients and suppliers
Assistant Bar Manager
The Woolpack
08.2012 - 03.2016
- Managed shifts with 10+ staff
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
- Maximized customer service by training staff, overseeing operations and resolving issues
- Created effective employee schedules maintaining coverage at peak times and minimizing labour costs
Education
Bachelor of Science - Anthropology
The University of Manchester
Manchester, UK06.2011
Skills
- Managing operations
- Restaurant launches
- Event coordination
- Team leadership
- Problem solving
- Effective organization
Certification
- Serving It Right Certification
- Certified Cicerone - Beer Industry Professional
- First Aid Level A CPR/AED
- Mental Health First Aid
Timeline
Event Crew Member
Bespoke Decor
08.2021 - Current
Taproom Supervisor
Granville Island Brewing
04.2018 - 08.2020
Taproom Manager
Granville Island Brewing
09.2016 - Current
Taproom Server
Granville Island Brewing
09.2016 - 04.2020
Personal Assistant to the Managing Director
Clivedale London
03.2016 - 08.2016
Assistant Bar Manager
The Woolpack
08.2012 - 03.2016
Bachelor of Science - Anthropology
The University of Manchester
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