Aimee Page
Cornwall,ON
Summary
With over 20 years experience in Customer Service, I am extremely motivated and enthusiastic to take on new challenges and complete all tasks at hand. I'm driven and work well as a team player, or unsupervised and alone. I'm always willing to go the extra mile to ensure great customer service and a devine experience.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Clerk
Smart and Biggar Lawfirm
03.2023 - Current
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Monitored accounts to verify compliance with payment terms and schedules.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Bertender/Server
Glengarrian Pub and Restaurant
02.2013 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Resolved customer concerns with friendly and knowledgeable service.
Pharmacist Technician
Canadian Addiction Treatment Pharmacy
01.2019 - 03.2023
- Processed prescription transfer requests from competitors.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Bartender/Server/Banquet Server
Ramada Inn
03.2008 - 07.2012
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Batender/Server
Nickles
05.2003 - 10.2005
- Relayed orders and special requests to cooks.
- Completed final preparations of dishes and quickly delivered items to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Restocked tables, wait staff areas and order staging areas.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Reviewed daily specials, menu changes and service specifications.
Education
College Degree - Pharmacy Technician
Stratford Career College
01.2020
College Degree - Early Childhood Education
Stratford Career College
01.2019
Skills
- Pharmacy Operations
- Point of Sale Systems Proficiency
- Troubleshooting Malfunctioning Equipment
- High-Volume Dining
- Liquor, Wine and Food Service
- Effective Customer Upselling
- Customer Service and Rapport
- Menu Memorization and Presentation
- Point of Sale Systems
- Team Player
- Account Monitoring
- Customer Relations
- Financial Reporting
- Payment Coordination
- Database updates
- Invoice Processing
- Payment posting
- Bank Deposits
- Financial software
- Financial records and reporting
Languages
English
Full Professional
Timeline
Accounts Receivable Clerk
Smart and Biggar Lawfirm
03.2023 - Current
Pharmacist Technician
Canadian Addiction Treatment Pharmacy
01.2019 - 03.2023
Bertender/Server
Glengarrian Pub and Restaurant
02.2013 - Current
Bartender/Server/Banquet Server
Ramada Inn
03.2008 - 07.2012
Batender/Server
Nickles
05.2003 - 10.2005
College Degree - Pharmacy Technician
Stratford Career College
College Degree - Early Childhood Education
Stratford Career College
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