Aimee Millar
Ottawa,ON
Summary
Dedicated and customer-focused professional seeking a part-time position with flexible hours to gain valuable work and customer service experience. Committed to diligent work and continuous growth in a friendly and positive environment. Striving to provide exceptional customer service and contribute to a team that prioritizes customer satisfaction.
Overview
3
3
years of professional experience
Work History
Housekeeper and Receptionist
Swiss Hotel
03.2024 - 08.2024
- I was responsible for cleaning and maintaining guest rooms and public areas to ensure a high standard of cleanliness and organization
- Key duties included dusting, vacuuming, changing linens, restocking supplies, and addressing maintenance issues or guest inquiries
- I managed front desk operations, including checking guests in and out and managing reservations, and interacting with a diverse range of people from all over the world
- I was the first point of contact for guests, answering phone calls, providing information about the hotel and local attractions, and resolving any guest inquiries or concerns effectively
- I gained a lot of experience with various web services and key systems
- I developed my customer service skills and adapted to the demands of the hospitality industry while maintaining great service
Team member, Fish department
Farmboy
06.2023 - 12.2023
- Continued developing my customer service skills, as well as dealing with plenty of customer complaints, issues, or requests when working at the service counter
- Learned how to successfully balance my duties in serving customers and the chores that were required to be completed throughout the shift
- I was responsible for opening the fish department on many occasions, further developing my responsibility and leadership skills
- Developed special food preparation and storage skills for Seafood products
Cashier
Foodland
10.2022 - 06.2023
- Continued developing my customer service skills, as well as dealing with plenty of customer complaints, phone calls, issues, or requests when working at the service counter
- Learned how to successfully balance my duties in serving customers and the chores that were required to be completed throughout the shift
- Developed my collaboration skills and experiences in dealing with all sorts of people, whether it was my coworkers or customers
Team Member and Supervisor
Tim Hortons
08.2021 - 10.2022
- Learned how to work well in high pressure situations, where fast reaction times and reliable actions were needed
- Learned how to collaborate and work with all sorts of people from all ages and ethnicities as a fellow team member
- Had plenty of customer service experience, including managing some cases of difficult or frustrating interactions with customers
- Learned how to successfully perform a variety of tasks where my full attention was required with multiple background distractions
- I was in charge of other team members as well as closing down the store, learning to manage plenty of situations and be responsible for completing important tasks
Education
Second Year Student - Cognitive Sciences
Carleton University
Ottawa, ON04.2025
High School Diploma -
Colonel By Secondary School
Ottawa, ON06.2023
Skills
- Effective communication
- Great customer service skills (4 years experience)
- Proficient in technology
- Quick learner
- Effective collaboration skills
- Team leadership
- Consistently diligent worker
- Adaptable
- Strong work ethic
- Responsible
- Innovative thinking
- Bilingual (Level B2 Certified)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Housekeeper and Receptionist
Swiss Hotel
03.2024 - 08.2024
Team member, Fish department
Farmboy
06.2023 - 12.2023
Cashier
Foodland
10.2022 - 06.2023
Team Member and Supervisor
Tim Hortons
08.2021 - 10.2022
Second Year Student - Cognitive Sciences
Carleton University
High School Diploma -
Colonel By Secondary School
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