PHUONG (Amelia HUYNH
Toronto,Ontario
Summary
Professional and industrious assistant bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
3
3
years of professional experience
Work History
Receptionist/ Office Assistant
TalentWorld Inc
06.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Flxme Inc
11.2021 - 04.2022
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Manager (Hostess)
Saigon Pho - Vietnamese Restaurant
11.2020 - 08.2021
- Assisted with hiring, training and mentoring new staff members.
- Create staff schedule to ensure appropriate staffing
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Taking orders and serving food
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Associate (Cashier and Copy & Print)
Staples Summerside
03.2020 - 11.2020
- Providing customer services including maintaining customer relationships, responding to questions, and advising on suitable products
- Determining the needs of clients to proceed to appropriate products
- Replying to first-level end-user calls to identify problems, run test copies, and know the machine status
- Preparing projects for printing, document scanning, and enhancement from start to delivery
- Offering quality reproduction of customer materials like binding, hole punching, and copier maintenance
- Oversee materials usage and supplies to manage effective levels
- Finishing job tickets with minimum interactions
Volunteer
Viet.PEI Association
08.2019 - 08.2019
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts (B.A.) - Economics
York University
01.2024
Economics
University of Prince Edward Island
04.2021
High school Diploma -
Three Oaks Senior High School
06.2018
Skills
- Customer Service
- Detail Oriented
- Time Management
- Multi-tasking
- Project Coordination
- Office Management
- Administrative Support
- File Management
- Document Management
- Customer and Client Relations
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Custom
- 9:00 AM to 5:00 PM, 9:00 AM to 5:00 PM
- Saturday: 9:00 AM to 5:00 PM
personal information
- Date of Birth: 06/01/01
- Gender: Female
volunteer experience
- Viet.PEI Association, Organizer, External Relation, 08/01/19, 08/01/19, Leading youth camping 2 days 1 night, Taking pre-bookings, Games content creator, Explaining general information and safety guide
- MapleUni Corporation ft Red Shores, Organizer, External Relation, 06/01/19, 06/01/19, Welcome guests, checking invitation cards, Arrange and direct guests to sit, Making and handing translated scripts of horse racing guide to guests
hobbies and interests
- Reading books
- Organizing stationery
- Travelling
references
References available upon request
Timeline
Receptionist/ Office Assistant
TalentWorld Inc
06.2022 - 12.2022
Receptionist
Flxme Inc
11.2021 - 04.2022
Manager (Hostess)
Saigon Pho - Vietnamese Restaurant
11.2020 - 08.2021
Associate (Cashier and Copy & Print)
Staples Summerside
03.2020 - 11.2020
Volunteer
Viet.PEI Association
08.2019 - 08.2019
Bachelor of Arts (B.A.) - Economics
York University
Economics
University of Prince Edward Island
High school Diploma -
Three Oaks Senior High School
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