Aimee Holub
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Supervisor
Kilkenny Irish Pub
03.2023 - Current
- Proactively addressed customer concerns or complaints, resolving issues promptly and professionally.
- Handled high-pressure situations calmly, ensuring positive experiences for customers and staff alike.
- Balanced multiple responsibilities effectively, prioritizing tasks based on urgency and importance.
- Provided exceptional service to large parties, managing multiple demands simultaneously.
Bartending Supervisor
Original Joes
07.2020 - 03.2023
- Oversaw daily operations ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Develop and maintain strong customer relations to provide consistent and loyal recurring clientele.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Head Supervisor
State & Main Kitchen & Bar
07.2017 - 09.2020
- Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
- Increased productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.
- Prepare detailed reports on daily cash reconciliations and provide insights to management on any issues identified.
Education
Graphic Design Diploma - Digital Design
Visual College of Art & Design
Calgary, AB06.2022
Skills
- Processes and procedures
- Customer Relations
- Teamwork and Collaboration
- Reliable and Responsible
- Decision-Making
- Microsoft Word and Excel
Timeline
Supervisor
Kilkenny Irish Pub
03.2023 - Current
Bartending Supervisor
Original Joes
07.2020 - 03.2023
Head Supervisor
State & Main Kitchen & Bar
07.2017 - 09.2020
Graphic Design Diploma - Digital Design
Visual College of Art & Design