Aimee Henstra
Killaloe,ON
Summary
Adept at problem-solving and renowned for professionalism, I significantly enhanced customer loyalty at LCBO by resolving complaints with empathy. My expertise in scheduling and time management streamlined operations at Sands on Golden Lake, fostering a positive work environment and improving efficiency.
Dedicated customer service represenative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Sands on Golden Lake
08.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Cashier
Castle Building Center
04.2021 - 09.2022
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Seasonal Customer Service Representative
LCBO
05.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lead Bartender/Server
Casino Rama
04.2014 - 04.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Education
High School Diploma -
Barrie North
Barrie, ON06-1998
Skills
- Scheduling
- Problem-solving skills
- Oral and writing communication
- Hospitality services
- Scheduling appointments
- Time management abilities
- Telephone Etiquette
- Reliability
- Multitasking Abilities
- Professionalism
Timeline
Front Desk Receptionist
Sands on Golden Lake
08.2022 - 06.2023
Customer Service Cashier
Castle Building Center
04.2021 - 09.2022
Seasonal Customer Service Representative
LCBO
05.2020 - 01.2021
Lead Bartender/Server
Casino Rama
04.2014 - 04.2020
High School Diploma -
Barrie North
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