Aimee Henstra
Alliston,ON
Summary
Accomplished Receptionist and Customer Service Representative at Sands on Golden Lake, adept in technical support and project coordination. Excelled in enhancing customer satisfaction and streamlining office operations. Demonstrated a service-oriented mindset, improving client relations and operational efficiency. Skilled in multi-line telephone systems and administrative support, contributing significantly to team success. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist/Customer Service Representative
Sands on Golden Lake
08.2022 - 06.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Cashier
Castle Building Center
01.2021 - 08.2022
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Seasonal Customer Service Representive
LCBO
05.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Barrie North Collegiate Institute
Barrie, ONSkills
- Project Coordination
- Technical Support
- File Management
- Administrative Support
- Clerical Support
- Customer/Client relations
- Scheduling appointments
- Multi-Line Telephone Systems
- Office equipment operations
- Tech-Savvy
- Time Management
- Service-oriented mindset
Timeline
Receptionist/Customer Service Representative
Sands on Golden Lake
08.2022 - 06.2024
Customer Service Cashier
Castle Building Center
01.2021 - 08.2022
Seasonal Customer Service Representive
LCBO
05.2020 - 01.2021
High School Diploma -
Barrie North Collegiate Institute
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