AIMEE GANGADIN
Toronto,ON
Summary
Comprehensive experience overseeing daily operations of Property Management and Commercial Real Estate. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and KPI measures.
Overview
13
13
years of professional experience
Work History
Director, Real Estate and Property Operations
Sky Development Limited
05.2023 - Current
- Plan, create, implement, and process and continually assess practices that support the strategic plan and strong focus, people, process, cost, and operations
- Work cohesively with cross-functional partners, (Leasing, Finance, HR and IT) Empower Shopping Centre staff to execute strategic plan at site level
- Meet stakeholders and investors weekly to ensure vision and strategy within the properties are followed implement policies and procedures, as needed while ensuring communication is consistent through all levels of management
- Oversee all operating budgets and review monthly reporting with explanations for variance 5%
- Develop a 5-year plan for capital on all properties; including lighting retrofit, asphalt, roof and RTU replacements and ensure sustainable measures are considered
- Source and implement various contracts which focus on economies of scale, across regions
- Implement site maintenance app to ensure pro-active inspections are being completed prior to issues arising and reducing risk
- Guide staff on successful handling of tenant issues and disputes
- Emergency Preparedness Planning
- Implement consistent branding across all sites
- Review and present work order system to stakeholders
- Work with architects, leasing, stakeholders on redevelopment plan for enclosed mall
- Implement Purchase Order System.
- Review monthly cash flow and ensure the stakeholder team is current on large expenditures.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Established relationships with vendors and suppliers to secure favorable terms for services.
- Collaborated with senior leadership to set long-term objectives for the company.
- Supported work-life balance to improve staff morale.
- Met with stakeholders to address issues and implement solutions.
Property Manager
Smartcentres Real Estate Investment Trust
01.2020 - 04.2023
- Oversee South Oakville Centre (indoor mall), Oakville, Burlington, Etobicoke, and Mississauga
- (Open Air – Retail) Respond to all tenant queries to ensure a full resolution of issues and problems in a timely manner
- Responsible for all operating budgets and month end variance analysis
- Assist with leasing inquiries and facilitate tours as necessary
- Generate purchase orders and review and approve invoices.
- Participate in process improvement initiatives ie BOMA, Coordinate all site tenders and ongoing facilitate work as necessary; RTU replacements.
- Collaboration with all departments and resolving issues: accounting, leasing, administration
- Co-ordinate move in with new tenants and facilitate any necessary Landlord’s work prior to move in
- Review all property CAM reconciliation and provide explanations for variance over 5%
- Conduct all insurance risk assessment walkthrough and facilitate necessary requirements
- Dispatch all contractors for emergency repairs ie: roof leaks, break and enters
- Monitor all utility changeovers through FSPC.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed all maintenance requests from tenants in a timely manner.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Senior Property Manager
GWL Realty Advisors
12.2017 - 12.2019
- Ensure all Property Management policies, procedures and operations are conducted effectively
- Accountable for the operation, management, and administrations of the site as well as full management of the annual operating and capital budgets Resolve tenant issues in an effective and cost-efficient manner while maintaining customer service
- Provide reporting on monthly variance analysis and operations
- Conduct and document annual building inspections and address deficiencies in a timely manner
- Ensure that corporate governance, environmental, health & safety policies are compliant
- Conduct and oversee all performance reviews and responsible for succession planning for site
- Work closely with leasing and construction team to ensure all tenant build outs were followed through
- Worked with Designers to construct future plan of building revitalization which included food court, common corridors and washrooms.
Senior Facilities Manager
Jones Lang LaSalle Real Estate Services
04.2016 - 11.2017
- Direct and oversee in all aspects of facilities for RBC downtown office portfolio Direct supervision of site staff: four assistant managers, one coordinator and one administrator; complete all employee reviews and succession planning for team
- Approve invoices accordingly within work order parameters up to 50K
- Represent RBC at all Landlord meetings and ensure lease requirements are met
- Help coordinate the first Innovation Forum for RBC to seek contractor efficiencies
- Work in conjunction with Projects team and help strategize multi-year capital improvement project plans
- (ie: Drip pans (with sensors) for hot water tanks program, lighting retrofits for all RBC space) Oversee all vendor contracted services and monitor performance of contractual agreements
- Heavily involved with sustainability team: energy reduction and implanting green initiatives in RBC space: adjusting HVAC & Lighting Schedules, Implementing Organics into RBC space, centralized garbage Emergency preparedness and simulated event planning.
Property Manager
Menkes Developments Limited
05.2011 - 09.2015
- Direct and oversee all aspects of administration and daily operations of seventeen industrial sites and one retail plaza
- Direction and supervision of staff: operations supervisor, four operators and administrator
- Primary contact for all tenants’ inquiries and dispute resolution
- Managed tenant inquiries and complaints and ensured operations standards were accordance with established maintenance policies
- Ensured standards were in accordance with established codes/policies and/or tenant lease
- Provided senior management with property updates at monthly management meetings
- Prepared monthly, quarterly reports and annual operating budgets
- Vendor management -negotiate, tender and supervision of service contracts as per site requirements
- Managed all capital/special projects as per site requirements including capital construction i.e.: roof/asphalt replacements and HVAC RTU's
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Education
Business Diploma -
Centennial College
06.2001
Ontario Secondary School Diploma -
West Hill C.I.
06.1997
Skills
- 20 years experience in office, retail, and industrial properties
- Advanced expertise in Microsoft Office, JDE, Yardi Voyageur and Property Management Software
- Advanced knowledge of mechanical systems, preventative maintenance programs, project management and capital improvements
- Change management and process implementation
- Advanced knowledge of Building Code, Health & Safety legislation and BOMA standards
- Strong knowledge of financial and ROI process
- Proficient in risk management assessments and proactive measures to reduce liability
- Solid problem solving, multi-tasking and organizational skills; able to work under pressure, prioritize accordingly and resolve issues in an efficient manner
- Dedicated team player with exceptional communication and collaboration skills
- Self-motivated and strong drive from delivery to the end-result
- Excellent formal presentation skills
- Analytical and adaptable
Career Involvement Certifications
- BOMA Associate Member
- BOMA Judge
- BIA – Board of Directors (Yonge & Dundas)
- RPA Designation (2013)
- WHIMIS
- Lock out, Tag out Training.
- Supervisor Health & Safety Due Diligence
- First Aid, CPR/AED - Certified
- Accessibility for Ontarian with Disabilities Act
- Chair Joint Health & Safety member
Career Focus
Seeking an executive management role with the ability to execute strategic visions, focused on integrity and identify best practices, while making significant contributions to the success of the company.
Timeline
Director, Real Estate and Property Operations
Sky Development Limited
05.2023 - Current
Property Manager
Smartcentres Real Estate Investment Trust
01.2020 - 04.2023
Senior Property Manager
GWL Realty Advisors
12.2017 - 12.2019
Senior Facilities Manager
Jones Lang LaSalle Real Estate Services
04.2016 - 11.2017
Property Manager
Menkes Developments Limited
05.2011 - 09.2015
Business Diploma -
Centennial College
Ontario Secondary School Diploma -
West Hill C.I.
Similar Profiles
Karim KhorshidKarim Khorshid
Director of Design Management at Sky Abudhabi for Real Estate DevelopmentDirector of Design Management at Sky Abudhabi for Real Estate Development
Aaron BusterAaron Buster
Owner/President at Western Sky Development LLCOwner/President at Western Sky Development LLC
SETHURAM KANNANSETHURAM KANNAN
Digital Marketing Executive at Skoruz Technologies Private Limited & Sky Cooking Private LimitedDigital Marketing Executive at Skoruz Technologies Private Limited & Sky Cooking Private Limited
Agnes LubegaAgnes Lubega
Registered Nurse – Trauma Unit at Sunnybrook Health Sciences CentreRegistered Nurse – Trauma Unit at Sunnybrook Health Sciences Centre
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar