Summary
Overview
Work History
Education
Skills
STRENGTHS
Timeline
Generic

Aimee Galbraith

Oakville,ON

Summary

Results-driven logistics and customer service professional with over 10 years of hands-on experience, consistently achieving exceptional outcomes. Proven expertise in streamlining operations and enhancing customer satisfaction through effective problem-solving and communication skills. A strong work ethic and unwavering commitment to excellence drive the delivery of high-quality service and fostering lasting relationships with clients.

Overview

10
10
years of professional experience

Work History

Senior Key Account Manager

Manney Group
11.2023 - Current
  • Developing and maintaining strong, long-term relationships within the company’s most important clients.
  • Understanding the specific needs and requirements of key clients
  • Proactively identifying and resolving any issues or complaints that may arise with key clients.
  • Identifying opportunities for upselling and expanding business with key clients
  • Developing and implementing strategic account plans to drive revenue growth, increase client growth and identify new opportunities.

Account Manager

Traffix
06.2018 - 11.2023
  • Building and maintaining customer relationships, first point of contact for all customer requests
  • Identifying further business opportunities to expand our business with our clients
  • Monitoring trends and changes to a customer’s purchase behaviour and following up to determine the root cause.
  • Keeping the sales representative abreast of any changes to the client’s business and resolving any internal issues that may be responsible for those changes.
  • Notifying the sales representative of any competitor actions that may be drawing our customers business away.
  • Entering orders into 3G
  • Pro-actively identifying potential problems and resolving them before they escalate.

Logistics Coordinator/Dispatcher

Rogue Transportation
10.2015 - 06.2018
  • Analyzing and optimizing logistical procedures.
  • Ensuring the safe and timely pick-up and delivery of shipments.
  • Addressing and resolving shipment issues
  • Answering customer queries.
  • Regularly communicate with customers to understand their supply needs.
  • Receiving driver documents for accuracy and approving billable and payable hours.
  • Communicating with customers and drivers to ensure optimal operations and customer satisfaction.
  • Planning and scheduling driver’s assignments.
  • Troubleshooting.
  • Receive and dispatch orders.
  • Provide reports to upper management.
  • Scheduling appointments with shippers and receivers.
  • Maintain the OS&D freight on the dock for final disposition.
  • Try to locate lost freight; perform dock checks for lost freight.

Education

Certificate - Business

Sheridan College
Oakville

Skills

  • Team leadership
  • Analytical problem-solving
  • Strategic negotiation skills
  • Strong organizational skills
  • Team collaboration
  • Crisis management
  • Cultivating strong partnerships
  • 3GTMS
  • TMW (TMS)
  • Microsoft Word
  • Microsoft Excel
  • Front

STRENGTHS

  • Communication
  • Positive attitude
  • Self-motivated
  • Detail-oriented
  • Multitasking
  • Adaptable
  • Quick learner
  • Proactive

Timeline

Senior Key Account Manager

Manney Group
11.2023 - Current

Account Manager

Traffix
06.2018 - 11.2023

Logistics Coordinator/Dispatcher

Rogue Transportation
10.2015 - 06.2018

Certificate - Business

Sheridan College

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Aimee Galbraith