Aimee Ferguson
Port Colborne,ON.
Summary
Knowledgeable Human Resources Instructor with strong track record of delivering engaging and informative lessons. Proven ability to develop effective curricula and foster positive learning environment. Demonstrated expertise in classroom management and student assessment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Advisor (Part-time)
Royal Bank of Canada
01.2024 - Current
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
- Respond to client-initiated contact, assisting them with a full range of financial transactions.
- Actively listen and engage clients in conversation to further understand their individual needs.
- Proactively take ownership of resolving and preventing client banking problems.
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
Human Resources Instructor (Part-time Contract)
Canadian College of Business, Science, and Technology
01.2024 - Current
- Deliver comprehensive courses on business communication, including topics such as, but not limited to Customer Service, Introduction to HR, Recruitment and Selection, Training Techniques and Labor Relations.
- Create a dynamic and interactive classroom environment that fosters student engagement and learning.
- Assess student performance through assignments, projects, and exams, providing constructive feedback to support their academic growth.
- Stay updated with the latest trends and best practices in Business Administration and incorporate them into the curriculum.
- Provide mentorship and support to students, guiding them in their academic and professional development.
- Foster a supportive and inclusive classroom environment that encourages participation and collaboration.
Recruiter
Niagara Pallet & Recyclers
01.2023 - 01.2024
- Led the full life cycle recruiting effort for all open positions, prepared job postings, and created ads for recruitment.
- Conducted interviews, made detailed recommendations, and processed the background and reference checks.
- Handled exit interviews and last day procedures including retrieval of badges, keys, and other company property.
- Developed job descriptions and policies to accommodate company development.
- Actively conducted employee policy audits, follow up with employees, and updated employee files as required.
- Troubleshoot employee HRIS issues and set up training to facilitate employee needs.
Credit Operations Specialist
Rogers Communication
01.2022 - 01.2023
- Identified risk factors of individual customers through in-depth review of credit histories and financial statements.
- Made decisions and recommendations about extending lines of credit.
- Managed collection processes for delinquent accounts, frequently reviewing files to identify offending customers.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Resolved complaints, verified transactions and maximized satisfaction through successful customer consultations.
Human Resource Assistant
Canadian Mental Health Association Niagara
01.2021 - 01.2022
- Recorded employee information such as personal data, compensation, tax data, attendance, termination date, and reason.
- Examined employee files to answer inquiries and provided information to authorized persons.
- Scheduled applicants, coordinated interviews, and maintained application flow data.
- Answered inquiries from employees and referred employees to HR Manager for further assistance.
Manager/Key Holder (Part-time)
Claire’s Boutique
01.2023 - 2025
- Oversaw execution of opening and closing procedures to desired standard.
- Ran shifts effectively to promote quality products and guest service.
- Oversaw store operations by counting cash drawers and reviewing equipment management.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
MBA -
University Canada West
Vancouver, BC12-2026
Human Resource Management Certificate -
Niagara College
Niagara-on-the-Lake, ON02-2022
Bachelor of Art - Media Journalism
University of The Bahamas
The Bahamas07-2018
Certification
- Talent Optimization Certification – The Predictive Index
- Leader and Management Certification – The Predictive Index
- Hiring Series Certification – The Predictive Index
- Team Performance Certification – The Predictive Index
- Engagement and Productivity Certification- The Predictive Index
Timeline
Client Advisor (Part-time)
Royal Bank of Canada
01.2024 - Current
Human Resources Instructor (Part-time Contract)
Canadian College of Business, Science, and Technology
01.2024 - Current
Recruiter
Niagara Pallet & Recyclers
01.2023 - 01.2024
Manager/Key Holder (Part-time)
Claire’s Boutique
01.2023 - 2025
Credit Operations Specialist
Rogers Communication
01.2022 - 01.2023
Human Resource Assistant
Canadian Mental Health Association Niagara
01.2021 - 01.2022
MBA -
University Canada West
Human Resource Management Certificate -
Niagara College
Bachelor of Art - Media Journalism
University of The Bahamas
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