AIMEE DUGAL
Landmark,MB
Summary
Experienced Customer Service Representative Assistant skilled in customer relationship management and problem resolution. Delivered tailored solutions through active listening and effective communication, enhancing customer satisfaction in fast-paced environments. Adapted to diverse needs while maintaining productivity and efficiency.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Customer Service Representative/Assistant Estimator
WAM Collision, Dilawri Group, Waverley Auto Mall
Winnipeg, Manitoba
01.2006 - 01.2014
- Honored as Body Shop Advisor of the Year in 2013 for exceptional customer support.
- Resolved issues promptly, maintaining consistently high customer satisfaction ratings.
- Monitored customer requests across email and chat, providing timely responses to maintain customer engagement.
- Greeted customers and addressed inquiries, enhancing service experience and fostering positive interactions.
Lead Customer Service Representative, Estimator
Crown Honda Collision, Dilawri Group
Winnipeg, Manitoba
01.2014 - 03.2016
- Developed detailed estimates using industry-standard software, ensuring accuracy in cost assessments for customer projects.
- Resolved customer inquiries and complaints in-person or by phone, achieving prompt issue resolution and improving customer trust.
- Partnered with repair technicians to swiftly address customer issues, leading to higher satisfaction rates.
Full-time Project Coordinator
Steamatic Restoration
Winnipeg, Manitoba
01.2009 - 01.2010
- Coordinated project timelines and schedules for restoration services, ensuring alignment across multiple locations.
- Coordinated efforts between internal departments and external vendors to achieve timely completion of project tasks.
- Collaborated with contractors to maintain quality control standards throughout restoration phases.
Part Time Wedding Planner Lead Assistant Coordinator
Moments Wedding & Event Planning
Winnipeg, Manitoba
01.2010 - 01.2013
Lead Personal Trainer/Group Fitness Instructor
Winnipeg Winter Club
Winnipeg, Manitoba
01.2013 - Current
- Coordinated personalized training sessions, ensuring tailored client experiences that maximized individual progress and satisfaction.
- Led diverse group fitness classes tailored to varying age groups and skill levels, enhancing participants' engagement and fitness outcomes.
- Managed scheduling and billing processes, streamlining operations to enhance client experience and service efficiency.
Owner/ Operator
I Do Fitness
01.2015 - Current
- Managed daily operations of fitness and wedding planning business, ensuring seamless service delivery and high client satisfaction.
- Developed targeted marketing strategies, resulting in improved client acquisition and retention.
- Cultivated strong customer relationships through effective communication and active listening, enhancing client loyalty.
- Conducted client assessments and provided personalized fitness guidance.
Education
Certificate - Personal Trainer/ Fitness Instructor
Manitoba Fitness Council
Winnipeg, MB01-2011
Business Administration Diploma -
Red River Collegiate
Winnipeg, MB01-2006
High School Diploma -
Fort Richmond Collegiate
Winnipeg, Manitoba01-2004
Skills
- Customer service excellence
- Estimate development
- Microsoft Office proficiency
- Administrative coordination
- Time management skills
- Estimate accuracy
- Client relationship building
- Customer interaction
- Team collaboration
- Adaptability to change
- Customer advocacy
Certification
- 2011-2026 Certified First Aid, CPR Level C, Canadian Red Cross, Winnipeg, Manitoba, 2015- Certified Personal Trainer(IFL), Manitoba Fitness Council, Winnipeg, Manitoba, 2014- Active Older Adult, Manitoba Fitness Council, Winnipeg Manitoba, 2011- Certified Group Fitness Leader, Manitoba Fitness Council, Winnipeg, Manitoba,, 2011- Certified Resistance Training , Manitoba Fitness Council, Winnipeg, Manitoba, 2007 - Customer Service and Relations Management Training Course
Timeline
Owner/ Operator
I Do Fitness
01.2015 - Current
Lead Customer Service Representative, Estimator
Crown Honda Collision, Dilawri Group
01.2014 - 03.2016
Lead Personal Trainer/Group Fitness Instructor
Winnipeg Winter Club
01.2013 - Current
Part Time Wedding Planner Lead Assistant Coordinator
Moments Wedding & Event Planning
01.2010 - 01.2013
Full-time Project Coordinator
Steamatic Restoration
01.2009 - 01.2010
Customer Service Representative/Assistant Estimator
WAM Collision, Dilawri Group, Waverley Auto Mall
01.2006 - 01.2014
Certificate - Personal Trainer/ Fitness Instructor
Manitoba Fitness Council
Business Administration Diploma -
Red River Collegiate
High School Diploma -
Fort Richmond Collegiate