Aimee Carpenter

As the Team Lead, my tasks include:
• Pre-checks according each region's needs to ensure all staff are paid accordingly and visits are billed correctly
• Validating visits, connecting with field staff and applying pay and billing adjustments where needed
• Receiving and reconciling invoices with various subcontractors
• Post-verification reports to ensure billing can proceed
• Connecting with management and supervisory teams regarding mobility compliance
• Arranging coverage of desks during absences while monitoring performance
• Coverage of supervisory tasks during absences and touch points with manager
• Assist with the investigation of rejected visits and advise of correct pathway
• Connect with supervisory and management to discuss introduction of new processes and adjustments of current ones
• Training of team members taking on new areas/responsibilities

As an Administrative Assistant/Visit Approval, my tasks included:
• Approving all visits for payroll and billing in a timely manner
• Assisting with billing rejections; correcting visits before getting to a rejected status and investigating rejected visits for cause and resubmission
• The launch of the Customer Service Team in 2021 (i.e. worked with management to develop procedures, the team members and the training of new hires)

As the Mobility Specialist, my tasks included:
• Ordering, tracking and re-provisioning mobile devices to healthcare workers.
• Training new hires on how to use their devices (i.e. the launch of mobile devices in 2018 and the launch of the Alayacare app in 2022 and weekly training during orientation for the field staff)
• Supported field staff, supervisors, and managers with mobility technical issues.
• Worked with management and PSS supervisors regarding compliance with mobility devices.