Aimee Adams
Edmonton,Alberta
Summary
Dedicated and hardworking industry professional with over 20 years experience in a variety of Food and Beverage roles who strives to meet the needs of guests and promote long term loyalty by delivering a high quality dining experience through genuine and authentic hospitality. Highly motivated individual with strong work ethic and desire to take on new challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Italia @ River Cree Resort and Casino
Edmonton, Alberta
11.2024 - 03.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server/Bartender
Firefly Restaurant and Bar
Edmonton , Alberta
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers/servers assistant/bartenders/host(ess).
Server Shift Leader/Supervisor/Bartender/Catering Server
Workshop Eatery
Edmonton, Aberta
11.2015 - 08.2023
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Addressed customer questions or concerns promptly and effectively while maintaining a high level of professionalism.
- Worked with management to coordinate and execute special functions/catering events both in house and off-site.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Developed rapport with guests and generated repeat business by providing exceptional customer service.
- Prepared drinks according to standard recipes and helped develop new cocktail program.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Reconciled daily transactions.
- Managed payroll functions including calculating tips for servers and bartenders.
Server
Antonio's by Nello's/Nello's Ristorante
Edmonton, AB
11.2012 - 12.2014
Bartender/server
Newcastle Pub and Grill/Legends Taphouse
Edmonton , AB
01.2014 - 05.2014
Server
Café Amore Bistro
Edmonton, AB
04.2012 - 11.2012
Education
Sign Language and Deaf Studies Program -
Lakeland College
07.2010
Skills
- Menu Knowledge
- POS System Operations
- High-volume dining
- Events/catering
- Cash Handling
- Organization and Efficiency
- Strong leadership and accountability
- Safe Food Handling
References
Available upon request
Languages
English
American Sign Language
Certification
- ProServe - expires 2026
Timeline
Server
Italia @ River Cree Resort and Casino
11.2024 - 03.2025
Server/Bartender
Firefly Restaurant and Bar
10.2023 - Current
Server Shift Leader/Supervisor/Bartender/Catering Server
Workshop Eatery
11.2015 - 08.2023
Bartender/server
Newcastle Pub and Grill/Legends Taphouse
01.2014 - 05.2014
Server
Antonio's by Nello's/Nello's Ristorante
11.2012 - 12.2014
Server
Café Amore Bistro
04.2012 - 11.2012
Sign Language and Deaf Studies Program -
Lakeland College