Summary
Overview
Work History
Education
Skills
Languages
Certification
music composition
Timeline
Generic

Aimane Sallaq

Ottawa,ON

Summary

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

SUBWAY®Restaurants
11.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Customer Service Representative

Helpware
09.2021 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Support Your App
08.2020 - 09.2021
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Electromechanical Design Engineering

Algonquin College
Ottawa, ON
06.2025

Master Degree of "Technologies of Computer Design"

Kyiv Polytechnic Institute
Kyiv, Ukraine
06.2022

Bachelor of Science - Mechanical Engineering

Kyiv Polytechnic Institute
Kyiv, Ukraine
06.2021

High School Diploma -

Ibn Sina
Kenitra, Morocco
06.2013

Skills

  • Call Management
  • Customer Relations
  • De-Escalation Techniques
  • Research
  • Sales expertise
  • CRM Software
  • Data Recovery
  • Software Installation
  • Desktop support
  • Performance Testing
  • Network diagnostics
  • Technical Support

Languages

English
Full Professional
French
Native or Bilingual
German
Limited Working
Russian
Limited Working

Certification

  • Certified Sustainable manufacturing in Industry 4.0, by Norwegian University of Science and Technology -September17,2020.

music composition

Writing music , Playing multiple instruments.

Timeline

Crew Member

SUBWAY®Restaurants
11.2023 - Current

Customer Service Representative

Helpware
09.2021 - 04.2022

Customer Service Representative

Support Your App
08.2020 - 09.2021

Electromechanical Design Engineering

Algonquin College

Master Degree of "Technologies of Computer Design"

Kyiv Polytechnic Institute

Bachelor of Science - Mechanical Engineering

Kyiv Polytechnic Institute

High School Diploma -

Ibn Sina
Aimane Sallaq