Aimane SAADAD

• Determines the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration.

• Directs all delivery activity to and from specific destinations including company stores, local warehouse distributors, distribution, and various business establishments.

• Maintains regular and professional communication with the customer.

• Trace lost or delayed deliveries.

• Directs the activities of drivers.

• Maintains records and databases as appropriate to monitor movement.

• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Educated customers about billing, payment processing and support policies and procedures.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.

Used hand-held scanners and physical logs to accurately track item movements.

• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Loaded package containers into forklifts and transported into packaging areas.
• Assembled, sealed, and loaded packages into correct trucks.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.