Ailing Li
Ottawa
Summary
Highly skilled in customer service and management with a proven track record of delivering exceptional results. Adept at quickly mastering new skills required by a new position, ensuring seamless transition and optimal performance. Known for my ability to multitask effectively and work collaboratively with teams to achieve organizational goals.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service
Real Fruit Bubble Tea
06.2022 - 05.2023
- Displayed exceptional customer service and communication skills.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed inventory.
- Operated cash register to record transactions accurately and efficiently.
- Balanced cash registers accurately at the end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Tendering Assistant
Sichuan Construction Engineering Supervision
06.2018 - 08.2018
- Secured contracts for company growth through the development of compelling tender documents.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Assisted in the negotiation process between agents and clients, leading to successful deals while maintaining positive relationships.
- Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions.
- Managed multiple projects, maintaining a high level of quality and attention to detail.
Education
Ph.D. - Civil Engineering
University of Ottawa
Ottawa, ON 05.2001 -
Skills
Customer Service
Team Collaboration
File and Record Keeping
Computer Skills
Timeline
Customer Service
Real Fruit Bubble Tea
06.2022 - 05.2023
Tendering Assistant
Sichuan Construction Engineering Supervision
06.2018 - 08.2018
Ph.D. - Civil Engineering
University of Ottawa
05.2001 -