Ailin Moslemian
Richmond Hill,Ontario
Summary
A responsible professional having experience in customer service and support is seeking a server role to contribute their strong work ethic and expand their experience in the food service industry
Overview
4
4
years of professional experience
Work History
Server
St. Louis Bar and Grill
06.2021 - 10.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Time management and responsibility
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess
Moxies East Beaver Creek
01.2020 - 06.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Retail Sales Associate
Aldo
04.2022 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
Freelance Artist
Sole Proprietor - BreakyourBrain
09.2020 - Current
- Founder of small business
- Responsible for all aspects of company's operations, including financial management, marketing and sales, customer service, and administration.
- Responsible for creating and selling artwork, managing schedule and workload, and promoting work through various channels.
- Handled all client communications to build professional and long-lasting business relationships and bring in continuous work.
- Determined accurate price quotes to bring in steady business and maximize revenues.
- Worked with other brands by commissioning art pieces for them to sell
Education
Bachelors Degree - BMOS - Consumer Behaviour
Western University
London, ON04.2025
High School Diploma -
Westmount Collegiate Institute
Thornhill06.2021
Skills
- Building Customer Relationships and Loyalty
- Policy and Procedure Adherence
- Customer Service
- Teamwork and Collaboration
- Time Management
- Taking Reservations
- Table Bussing
- Hospitality Service Expertise
- Table Monitoring and Turnover
Timeline
Retail Sales Associate
Aldo
04.2022 - 09.2022
Server
St. Louis Bar and Grill
06.2021 - 10.2021
Freelance Artist
Sole Proprietor - BreakyourBrain
09.2020 - Current
Hostess
Moxies East Beaver Creek
01.2020 - 06.2020
Bachelors Degree - BMOS - Consumer Behaviour
Western University
High School Diploma -
Westmount Collegiate Institute
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