Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
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Ailene Quijano

Ailene Quijano

Niagara Falls,ON

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

11
11
years of professional experience

Work History

Housekeeping

Wyndham Fallsview Hotel
10.2024 - Current
  • Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
  • Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
  • Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
  • Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.

Client Account Representative-Admin

Manulife Data Services Inc.
10.2022 - 07.2023
  • Company Overview: Manulife Data Services Inc
  • | Manila, Philippines
  • Respond effectively via email to client account representative related to member contributions, withdrawals, and research
  • Respond within service standards to all incoming calls from clients and brokers
  • Ensure all cases assigned are reviewed and handled within turn around-time
  • Provide information about client's details, payments/transactions and application status to clients and brokers
  • Indexing client email and assign to CAR partners
  • Handling premium delinquency related to their group retirement plan
  • Set and meet client expectations for complex issue resolution and follow-up with client within an established specified timeframe
  • Refer complex situation to team leader for review and/or exception approval
  • Manulife Data Services Inc
  • | Manila, Philippines

Customer Service Professional

Manulife Data Services Inc.
11.2013 - 10.2022
  • Company Overview: Manulife Data Services Inc
  • | Philippines
  • Respond effectively to client's or plan member's group benefits (health, dental and group life insurance) inquiry via phone call
  • Ensure that all cases assigned are completed within the turn-around-time
  • Review and process health and dental claims
  • Handle transactions accurately with minimal supervision
  • Provide information about products and services
  • Manulife Data Services Inc
  • | Philippines

Education

Caregiving NC II -

Asia-Pacific Caregivers And Health Care Training Center
Manila Philippines
09.2022

Bachelor of Science - Nursing

Dr. Carlos Lanting College
Manila Philippines
06.2011

Bachelor of Science - Nursing

Southeast Asian College
Manila Philippines
06.2006

Bachelor of Science - Nursing

Far Eastern University
Manila Philippines
06.2005

Skills

  • Enthusiasm for work and training
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Multitasking and organization
  • Strong ethics

Training

On-the-job Caregiver training attended:

Sto Nino home for the aged Inc.

Marikina City November 2022

Sacred heart center Fairview Quezon City October 2022

Languages

English
Full Professional

Timeline

Housekeeping

Wyndham Fallsview Hotel
10.2024 - Current

Client Account Representative-Admin

Manulife Data Services Inc.
10.2022 - 07.2023

Customer Service Professional

Manulife Data Services Inc.
11.2013 - 10.2022

Caregiving NC II -

Asia-Pacific Caregivers And Health Care Training Center

Bachelor of Science - Nursing

Dr. Carlos Lanting College

Bachelor of Science - Nursing

Southeast Asian College

Bachelor of Science - Nursing

Far Eastern University

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Ailene Quijano