AILEN ALONDRA MENDOZA SERRATO

Dedicated and highly organized professional with a solid background in behavioral therapy and customer service. Adept at employing effective communication strategies and crisis intervention techniques to manage high-pressure situations. Bilingual in English and Spanish, with a proven ability to build rapport and trust with diverse populations. Committed to ensuring public safety and delivering exceptional service in fast-paced environments.

Key Achievements:

- Crisis Management: Successfully managed high-stress situations by employing crisis intervention techniques, resulting in a 30-100% reduction in escalation incidents among clients, which enhanced overall therapeutic outcomes.

- Team Collaboration: Actively contributed to a multidisciplinary team, fostering an environment of collaboration that improved service delivery and client satisfaction ratings by 25%.

- Content Creation: Developed engaging at-home videos that promotes upbeat, health, my own lifestyle and therapeutic techniques, attracting a growing audience on social media platforms and enhancing community engagement.

- Bilingual Proficiency: Utilized bilingual skills to effectively communicate with Spanish-speaking clients, improving access to services and support for a previously underserved demographic.

- Client Relationship Building: Established strong, trust-based relationships with clients and their families, resulting in increased client retention rates and positive feedback from stakeholders.

- Organizational Skills: Demonstrated exceptional organizational skills by managing a diverse caseload while maintaining detailed documentation and timely follow-ups, ensuring compliance with best practices in behavioral therapy.

- Public Safety Commitment: Committed to ensuring public safety by implementing proactive measures during therapy sessions, effectively addressing any potential risks and creating a secure environment for clients.

- Adaptability: Thrived in fast-paced environments by adapting quickly to changing circumstances and client needs, maintaining a positive and upbeat demeanor that encourages client engagement and participation.