Aileen Yadokoro
Vancouver,BC
Summary
Dynamic operations leader with a proven track record at JOEY Restaurant Group, enhancing team performance through effective training and mentorship. Skilled in problem resolution and customer service, I implemented systems that improved efficiency and boosted team morale, ensuring a high-quality guest experience while maintaining an organized work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Day Manager
JOEY Restaurant Group
04.2023 - Current
- Created systems to maintain a clean and organized work environment.
- Wrote and posted schedule for all FOH staff, adhering to company labour budgets on a weekly basis.
- Conducted regular inventory audits and ordered from suppliers as necessary.
- Ran friendly team competitions to boost team morale and acknowledge top performers.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities while recognizing achievements.
- Organized and responded to all online reservations and buy-outs in a timely manner, and trained the Guest Services Manager on their role.
- Facilitated smooth shift transitions by effectively delegating tasks and conducting walk-throughs with each team member before cashing them out.
- Trained new employees, conducting daily post-shift sit-downs to speak on wins and opportunities for their development.
- Ensured product quality through daily inspections and partner spec tests.
Assistant General Manager
This Is Blueprint
06.2022 - 03.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Created and implemented policies and procedures to streamline operations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, addressing wins and opportunities for improvement.
- Assisted in the recruitment, hiring, and onboarding process for new employees.
- Created and posted FOH schedule weekly based on performance.
Manager
SA Enterprises Ltd.
02.2016 - 04.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained new employees on company policies and procedures.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Tracked expenses and income for the company while organizing and maintaining bank statements.
Server/Bartender
Kove Kitchen
08.2014 - 08.2017
- Served food and beverages promptly while creating a personalized guest experience.
- Worked with POS system to place orders, manage bills, and handle VIP/Discounts within allotted budget.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Followed responsible service procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Diploma - Fine Arts
Langara College
Vancouver05-2019
High School Diploma -
RA McMath Secondary
Richmond, BC06-2015
Skills
- Operations
- Training and leadership
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
- Problem resolution
Languages
English
Japanese
Certification
- Serving It Right Certificate
- Food Safe Level 1
- Canadian Red Cross First Aid & CPR/AED level C
Interests
- Graphic Design
- Rugby and Climbing
- Printmaking
Timeline
Day Manager
JOEY Restaurant Group
04.2023 - Current
Assistant General Manager
This Is Blueprint
06.2022 - 03.2023
Manager
SA Enterprises Ltd.
02.2016 - 04.2023
Server/Bartender
Kove Kitchen
08.2014 - 08.2017
Diploma - Fine Arts
Langara College
High School Diploma -
RA McMath Secondary
Similar Profiles
Brandon AlobwedeBrandon Alobwede
Host/Manager at JOEY Restaurant GroupHost/Manager at JOEY Restaurant Group
HARITHA HARILALHARITHA HARILAL
Assistant Night Sous at JOEY Restaurant GroupAssistant Night Sous at JOEY Restaurant Group
Robyn FranklinRobyn Franklin
Night Manager at JOEY Restaurant GroupNight Manager at JOEY Restaurant Group