Aileen Sanorjo
Customer Service Representative / Kitchen Assistant
Calgary,AB
Summary
Hardworking and enthusiastic customer service and kitchen assistant trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen Assistant
Kids and Company
Calgary, AB
01.2023 - Current
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Cleaned and organized kitchen stations to promote team efficiency.
Cold Caller
FARMERS INSURANCE
REMOTE, PART-TIME
11.2021 - 05.2022
- Establish first-hand contact and set appointments for potential clients
- Provide property insurance criteria for potential leads
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
GENERAL VIRTUAL ASSISTANT
SFR PRODUCT INC.
REMOTE JOB, PART-TIME
07.2021 - 11.2021
- Beauty and personal care (soap)
- A newly opened store with minimum weekly sales of $500 to $1000
- Maintaining customer satisfaction and answering customers' concerns.
- Completed business correspondence, transcription and data entry.
Healthcare Associate
Hinduja Global Services
, PHILIPPINES
01.2013 - 01.2016
- Maintain customers' satisfaction by obtaining and understanding patients' medical benefits, examining the claims, verifying insurance eligibility, record any medical charges and other payment adjustments
- Detecting any coding errors or performing any modifications
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Assisted with regulatory issues such as compliance.
LOAN OFFICER
SYKES ENTERPRISES
, PHILIPPINES
01.2011 - 01.2013
- Assists in second-level support in modifying the loan
- Doing collection calls and information calls about the existing mortgage
- Detecting any coding errors or performing any modifications
- Advised clients on mortgage, education and personal loans.
Education
Bachelor of Arts - Communications And Media
University of Santo Tomas (Aquinas University)
PHILIPPINES 06.2001 - 04.2005
Skills
Problem Solving SkillsCalendar ManagementCold CallingManagement SkillsHighly MotivatedGoogle SuitMicrosoft Office
Service standard compliance
CRM
Administrative support
Kitchen station cleanliness
Safe food handling
Timeline
Kitchen Assistant
Kids and Company
01.2023 - Current
Cold Caller
FARMERS INSURANCE
11.2021 - 05.2022
GENERAL VIRTUAL ASSISTANT
SFR PRODUCT INC.
07.2021 - 11.2021
Healthcare Associate
Hinduja Global Services
01.2013 - 01.2016
LOAN OFFICER
SYKES ENTERPRISES
01.2011 - 01.2013
Bachelor of Arts - Communications And Media
University of Santo Tomas (Aquinas University)
06.2001 - 04.2005