AILEEN ROSAL
North Hills
Summary
Experienced professional with a background in customer service and education at Los Angeles Unified School District. Bilingual in English and Spanish, skilled in communication, problem-solving, and managing multi-line phone systems. Demonstrated ability to maintain accurate records and foster positive environments. Expertise in scheduling and insurance verification.
Overview
11
11
years of professional experience
Work History
Teacher Assistant
Los Angeles Unified School District (LAUSD)
Granada Hills
08.2020 - 06.2025
- - Assisted individuals or small groups of students with instruction and activities.
- - Helped prepare teaching materials and maintained student records.
- - Led small-group instruction under supervision.
- - Promoted a positive and engaging learning environment.
Receptionist
Valley Community Healthcare
North Hollywood
07.2015 - 05.2018
- - Managed OB/GYN front desk, greeted and checked in patients.
- - Scheduled appointments, processed forms, and provided information.
- - Verified insurance (HMO/PPO) and processed referrals.
- - Handled multi-line phones and front office procedures.
Junior Agent – Billing Department
iQor (DirecTV Contract)
Simi Valley
10.2014 - 04.2015
- - Handled customer service billing calls for DirecTV.
- - Processed payments via phone (card/check).
- - Maintained professionalism on all recorded calls.
- - Developed strong communication and problem-solving skills.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2013
Some College (No Degree) - Nursing Prerequisites
College of The Canyons
Valencia, CASkills
- - Bilingual: English and Spanish
- - Excellent communication & interpersonal skills
- - Fast learner with a strong work ethic
- - Experienced in medical office and school settings
- - Scheduling, insurance verification (HMO/PPO)
- - Customer service and call center experience
- - Able to multitask and work under pressure
- Record keeping
References
- Estella, Receptionist, (818) 763-8836
- Dianna, Miller, Babysitting Client, (818) 723-2949
- Robert, Montesdeoca, Tutor, (323) 573-3348
Timeline
Teacher Assistant
Los Angeles Unified School District (LAUSD)
08.2020 - 06.2025
Receptionist
Valley Community Healthcare
07.2015 - 05.2018
Junior Agent – Billing Department
iQor (DirecTV Contract)
10.2014 - 04.2015
High School Diploma -
Granada Hills Charter High School
Some College (No Degree) - Nursing Prerequisites
College of The Canyons
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