Aileen Renteria
Salinas
Summary
Detail-oriented operational leader skilled in customer relationship management and compliance auditing. Experienced in establishing policies that ensure quality service and streamline logistics, committed to driving continuous improvement in operational processes.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Operational Manager
Royal Oaks Auto Repair
Watsonville
07.2021 - Current
- Implemented inventory management processes for parts and supplies, enhancing operational efficiency.
- Trained staff on safety protocols and customer service standards to ensure compliance.
- Identified opportunities for process improvements to boost productivity.
- Managed daily operations of a team of 20 employees, optimizing workflow.
- Organized stakeholder meetings with clients, partners, and suppliers to address business needs.
- Introduced technology solutions, including software programs and hardware upgrades, as needed.
- Established policies and standard operating procedures to maintain quality in customer service and logistics.
Escrow Assistant
Private Client
Watsonville
12.2021 - 01.2022
- Coordinated communication between buyers, sellers, and lenders throughout the escrow process.
- Maintained detailed records of transactions and relevant documentation for compliance.
- Reviewed contracts to ensure all terms were met before closing transactions.
- Scheduled meetings and appointments for clients and real estate agents as needed.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
Intern
Moore Cari Optometry
WATSONVILLE
08.2019 - 01.2020
- Organized inventory of eyewear products and supplies efficiently.
- Collaborated with team members to enhance patient experience in the office.
- Assisted patients with scheduling appointments and managing records.
Education
Associate of Arts - Business
Cabrillo College
Aptos, CA06-2023
High School Diploma -
Monte Vista Christian School
Watsonville, CA06-2021
Some College (No Degree) - Business
California State University, Monterey Bay
Seaside, CASkills
- Inventory management
- Process improvement
- Policy writing
- Supply chain optimization
- Compliance auditing
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Certification
Cabrillo College: Computer Skills and Data Entry Certification
Timeline
Escrow Assistant
Private Client
12.2021 - 01.2022
Operational Manager
Royal Oaks Auto Repair
07.2021 - Current
Intern
Moore Cari Optometry
08.2019 - 01.2020
Associate of Arts - Business
Cabrillo College
High School Diploma -
Monte Vista Christian School
Some College (No Degree) - Business
California State University, Monterey Bay