Aileen R Buelna
SANTA MARIA
Summary
Experienced and dedicated professional with a strong background in shipping and receiving, clerical tasks, and customer service. Exceptional organizational skills and attention to detail ensure smooth operations and efficient processes. Proven track record of delivering high-quality work in a timely manner, committed to providing excellent service to both internal and external stakeholders. Adept at multitasking and prioritizing tasks, thrives in fast-paced environments while maintaining a neat and orderly workspace.
Overview
5
5
years of professional experience
Work History
Parking Lot Attendant
Santa Maria Fairpark
04.2024 - Current
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hours.
- Provided valuable information to customers, including directions, event details, and pricing information.
- Collaborated with security personnel to develop an effective surveillance system that reduced instances of vehicle break-ins.
Food Delivery Driver
Door Dash
07.2020 - 01.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity
- Utilized GPS systems effectively for accurate routing and delivery time estimates
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Collaborated with restaurant staff to confirm order accuracy before delivery
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings
Senior Customer Service Representative
FedEx Express
10.2020 - 08.2022
- Managed inventory effectively by conducting regular audits, ordering supplies as needed, and updating internal records accurately.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to safety compliance by conducting regular inspections and reporting any hazards or violations promptly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Utilized expert knowledge of shipping regulations, tariffs, customs procedures and import/export requirements when managing international logistics.
- Developed strong relationships with vendors, ensuring timely deliveries and effective communication.
- Served as point person for all shipping-related inquiries from both internal departments and external customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Education
No Degree - Business Administration And Management
Allan Hancock College
12-2025
High School Diploma -
Delta High School
06-2006
Skills
- Administrative Tasks
- Budgeting and finance
- Multitasking Abilities
- Customer Service
- Safety and security procedures
- Point of sale system
- Warehouse Operations
- GPS and route planning
- Training and mentoring
- Inventory Control
- Self Motivated
- Reliability and punctuality
Timeline
Parking Lot Attendant
Santa Maria Fairpark
04.2024 - Current
Senior Customer Service Representative
FedEx Express
10.2020 - 08.2022
Food Delivery Driver
Door Dash
07.2020 - 01.2024
High School Diploma -
Delta High School
No Degree - Business Administration And Management
Allan Hancock College
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