Aileen Martinez

I work with an after-school kids program where my job is to create a positive, safe, and engaging environment for children during after-school hours. My responsibilities include planning and leading fun and educational activities, assisting students with homework, and ensuring each child feels supported and cared for. I work collaboratively with other staff members to create an atmosphere that encourages learning, creativity, and personal growth.

• Delivered exceptional customer service to 50+ customers on a daily. I would welcome customers with a friendly and positive attitude. I would manage the waitlist and communicate guest concerns, check in with customers for any help or assistance needed.
• Greeted and seated guests efficiently, enhancing customer experience and satisfaction.
• Trained new hosts on operational procedures, fostering a collaborative team environment.
• Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance.

• I worked in taking 100+ orders with customer inquiries and making sure they were satisfied with their order. I delivered customer service in an efficient matter. I was always under pressure making sure the orders were done in a timely manner. I organized all the company’s products making sure they were all kept to date.
• Maintained cleanliness and organization of workstations, enhancing operational efficiency.
• Assisted in training new crew members on procedures and best practices.