Aileen Gomez
Tustin
Summary
Dynamic and results-oriented professional with a proven track record in healthcare management and customer service excellence. At Pacific Dental Services, I spearheaded patient care coordination and HIPAA compliance, significantly enhancing patient satisfaction and operational efficiency. Skilled in teamwork and innovation, I consistently exceed employer expectations by leveraging my multitasking abilities and reliability to achieve outstanding outcomes.
Overview
9
9
years of professional experience
Work History
Healthcare Coordinator
Pacific Dental Services
08.2021 - Current
- Educated and assisted patients with struggles or questions concerning treatment
- Assisted patients in providing education on insurance coverage, financial resources, and available services.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Managed sensitive patient information confidentiality according to HIPAA regulations and organizational guidelines.
- Communicated with insurance companies secure payment for medical treatment.
Key Carrier
Stater Brothers Markets
03.2020 - 02.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better experience
- Boosted sales with consistent promotion of products and services to customers during transactions
- Assisted in training new hires
- Ensured compliance with company policies by overseeing daily cash handling, minimizing errors or discrepancies.
- Elevated overall store presentation through merchandising efforts, creating visually appealing displays that attracted customers to make purchases.
- Improved team productivity through delegation of tasks to staff members based on their skills and strengths.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
Waitress, Host
El Farolito
06.2016 - 02.2020
- Handled high-pressure situations with composure, during peak hours
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Tustin High School
Tustin06-2017
Skills
- Patient care coordination
- Healthcare management
- Quality improvement
- Innovation skills
- HIPAA compliance
- Verbal communication
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Accomplishments
- Winning Office of the Year award for Dentistry
- Meeting monthly budget and goal
- Being featured on company newspaper for most treatment starts for the month
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Healthcare Coordinator
Pacific Dental Services
08.2021 - Current
Key Carrier
Stater Brothers Markets
03.2020 - 02.2022
Waitress, Host
El Farolito
06.2016 - 02.2020
High School Diploma -
Tustin High School
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