Aileen Garraway
Whitby,ON
Summary
Results-driven and detail-oriented professional with over 20 years of experience in supervisory roles. Proven track record of leading teams to achieve and exceed operational goals in fast-paced environments. Skilled in fostering a positive and collaborative work culture while ensuring adherence to company policies and procedures. Demonstrated expertise in customer service, with a focus on optimizing workflow efficiency and maximizing team productivity. Possess strong communication and interpersonal skills, enabling effective collaboration with all team members. Committed to maintaining high standards of quality and service while consistently meeting deadlines and exceeding expectations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor and Manager
Tim Horton's
01.2003 - Current
- Ensuring local and national health and food safety codes are maintained
- Managed the efficiency of the shift team while ensuring everything prepared is of the highest quality
- Supervising the shift staff in preparing food, taking orders, while maintaining quality customer service
- Training and developing new and existing team members
- Motivating and encouraging the team to achieve targets while keeping morale high
- Monitoring staff and product levels to ensure efficient and healthy work environment
- Ability to delegate and ensure all cleaning and secondary duties are completed
- Resolving customer complaints and rectifying issues to provide highest level of satisfaction
- Assist in planning and scheduling staff, ensuring adequate coverage to satisfy shift needs.
Nanny Services
Multiple Families
01.1989 - 01.2009
- Reliable and trustworthy nanny with proven results in improving the academic performance of children
- Organize activities that enhance children's physical, emotional, and social well-being
- Engage with children on an individual basis to build positive relationships
- Closely monitored children's play activities to verify safety
- Meal preparation and household duties.
Education
Diploma -
Canouan High School
01.1984
Skills
- Leadership
- Communication
- Efficient
- Decisive
- Organized
- Empathy
- Motivation
- Problem-Solving
- Integrity
Certification
- Food Handlers Certification
- Leadership Course
- WHIMIS
Hobbies and Interests
- Church
- Reading
- Walking
- Healthy lifestyle
- Family time
- Socializing
Languages
English
Native or Bilingual
Timeline
Supervisor and Manager
Tim Horton's
01.2003 - Current
Nanny Services
Multiple Families
01.1989 - 01.2009
Diploma -
Canouan High School
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