AILEEN CARDENAS
San Jose
Summary
Professional with over five years of experience in customer service and team coordination, specializing in youth engagement and development. Proven ability to lead teams, communicate effectively, and manage multiple tasks in dynamic environments. Committed to supporting program goals through strategic planning and collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Planet Orange
08.2024 - Current
- Delivered responsive customer support and problem-solving.
- Strengthened client relationships by maintaining a positive, solution-oriented approach.
- Supported internal teams by relaying customer feedback and coordinating follow-ups.
Operations Supervisor
FedEx
09.2023 - 08.2024
- Managed business operations including financial transactions, logistics, and vendor relations.
- Ensured smooth interdepartmental communication and workflow coordination.
- Resolved customer and team issues with professionalism and efficiency.
- Provided leadership to team members, emphasizing accountability and productivity.
Education
Associate of Arts - Communication Studies
De Anza College
Cupertino, CA01.2024
B.A.S.W - Social work, Communication Studies
San Jose State University
San Jose, CASkills
- Youth Engagement & Mentorship
- Event Planning & Coordination
- Team Leadership & Supervision
- Strong Verbal & Written Communication
- Multitasking & Time Management
- Customer Service & Conflict Resolution
- Scheduling & Payroll Systems
- Scheduling Software
Affiliations
- Running
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Planet Orange
08.2024 - Current
Operations Supervisor
FedEx
09.2023 - 08.2024
Associate of Arts - Communication Studies
De Anza College
B.A.S.W - Social work, Communication Studies
San Jose State University
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