Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aileen Beredo

Edmonton,AB

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of post-secondary education
8
8
years of professional experience

Work History

Customer Service Agent

Flair Airlines
Edmonton, Alberta
06.2024 - Current
  • Assisted Flair Airlines passengers with check-in, boarding, and gate questions.
  • Resolved booking changes and travel concerns using airline service systems.
  • Coordinated lost items by processing baggage inquiries at the airport.
  • Assisted passengers with inquiries, delivering professional and courteous customer service.
  • Supported passengers throughout airport experience by providing accurate information and guidance.
  • Verified travel documents and baggage requirements at service counters.
  • Resolved passenger questions using company policies and airport information.
  • Responded to customer concerns, resolving issues efficiently and professionally.
  • Maintain a professional and customer-focused approach in a fast-paced airport environment.

Store Supervisor

Tim horton / SSP Company
Edmonton, AB
10.2023 - Current
  • Supervise daily store operations to support efficient service and customer satisfaction.
  • Assist customers with orders, inquiries, and service concerns.
  • Coordinate team activities and help ensure smooth daily operations.
  • Support staff training, task delegation, and adherence to company policies.
  • Monitor product quality, cleanliness, and food safety standards.
  • Assist with inventory control, cash handling, and operational responsibilities as required.

Restaurant Manager

Tim horton Southgate Mall
Edmonton, AB
01.2019 - 06.2023
  • Oversaw daily restaurant operations, ensuring excellent customer service and streamlined workflow.
  • Trained and mentored employees, enhancing service quality and meeting operational objectives.

• Handled customer feedback and resolved complaints to improve guest satisfaction.

  • Monitored product quality, inventory, cleanliness, and food safety compliance.
  • Assisted with scheduling, staff coordination, and daily operational planning.

Education

Bachelor of Science - Business Administration

Philippine School of Business Administration
Quezon , Manila
06.1996 - 05.2000

Bachelor of Science - Nursing

University of The East Memorial Medical Centre
Quezon , Manila
06.1994 - 05.1996

Some College (No Degree) - Management Information Systems

Alison College
Calgary, AB

Skills

Customer service

Currently working as a Customer Service Agent with Flair Airlines at Edmonton International Airport and as a Store

Supervisor with SSP Canada at YEG Airport

Experienced in assisting customers, resolving concerns, supervising teams, maintaining service standards, and working in fast-paced environments Strong communication, leadership, problem-solving, and

organizational skills Committed to providing excellent customer experiences and ensuring customer satisfaction

Timeline

Customer Service Agent

Flair Airlines
06.2024 - Current

Store Supervisor

Tim horton / SSP Company
10.2023 - Current

Restaurant Manager

Tim horton Southgate Mall
01.2019 - 06.2023

Bachelor of Science - Business Administration

Philippine School of Business Administration
06.1996 - 05.2000

Bachelor of Science - Nursing

University of The East Memorial Medical Centre
06.1994 - 05.1996

Some College (No Degree) - Management Information Systems

Alison College
Aileen Beredo