Aileen Bartolome
Edmonton,AB
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere at work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Expert
The Westin Edmonton
Edmonton, Alberta
10.2022 - Current
- Deliver food orders promptly, and provide an excellent dining experience.
- Assist guests with food orders through phone conversation.
- Greet guests warmly, and guide them through the menu with recommendations.
- Assisted in training new staff on service protocols and hotel policies.
- Delivered exceptional service to guests, ensuring a welcoming atmosphere.
- Follow health and safety regulations, including hygiene and food handling procedures.
- Maintained knowledge of local attractions to provide recommendations to guests.
Administrative Support Companion
Kai.AI
01.2022 - 08.2022
- Provided administrative support to project team members, including scheduling meetings.
- Data entry and filing documents.
- Scheduling appointments and maintaining calendars for executives.
- Organizing a meeting for an app enhancement project.
- Constructing and sending an email for team updates.
- Preparing reports, letters, and meeting minutes.
Customer Support Lead/Quality Assurance Analyst
TaskUs PH
07.2016 - 10.2019
- Led customer service team to ensure high-quality support for clients.
- Resolved escalated customer issues calmly.
- Provide effective solutions promptly.
- Maintained effective working relationships with the team, clients, and executives.
- Encouraged a positive and productive work environment among team members.
- Set attainable daily, weekly, and monthly goals, and game plans to set the team up for success.
- Utilized recognition and reward tools frequently to recognize achievements.
- Communicate with executives updates through Microsoft Outlook.
- Participated in daily stand-ups to discuss project status and challenges.
- Conducted internal audits to measure adherence to established QA standards.
Room Service Server/Greeter
Park Hyatt Aviara Resort
06.2014 - 06.2015
- Delivered exceptional room service to guests with attention to detail.
- Maintained cleanliness and organization of room service equipment and supplies.
- Took telephone orders, billed items to rooms and communicated orders to the kitchen.
- Suggested food and beverage upsells to guests to maximize profits.
- Maintained a clean, neat, and professional uniform to promote a positive hospitality image.
- Managed accurate cash-handling procedures.
- Collaborated with team members to maintain a clean and organized lobby area.
Education
Hospitality Management Diploma -
Northern Alberta Institute of Technology
Edmonton, Alberta01.2024
Bachelor of Science - Hotel, Restaurant, and Institution Management
De La Salle-College of Saint Benilde
Manila01.2014
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution
- Communication skills
- Time management
- Detail-oriented
- Data entry efficiency
- Multitasking proficiency
- Problem-solving
- Team collaboration
- Decision-making
- Organizational skills
- Flexibility
- Customer service
- Documentation and reporting
- Google Suite & Microsoft Office
- Microsoft Outlook
- Canva Application
- Point of Sale knowledge
Affiliations
- Travelling
- Playing Sports (Pickleball)
- Reading books
- Watching sports (hockey, tennis)
Accomplishments
- Graduated with Honours (2024)
- Team Leader of the Month (2018)
- Top Performer (2017)
Certification
- Proserve Certification
- Food Safety Certification
References
References available upon request.
Timeline
Guest Service Expert
The Westin Edmonton
10.2022 - Current
Administrative Support Companion
Kai.AI
01.2022 - 08.2022
Customer Support Lead/Quality Assurance Analyst
TaskUs PH
07.2016 - 10.2019
Room Service Server/Greeter
Park Hyatt Aviara Resort
06.2014 - 06.2015
Hospitality Management Diploma -
Northern Alberta Institute of Technology
Bachelor of Science - Hotel, Restaurant, and Institution Management
De La Salle-College of Saint Benilde
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