Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Aileen Bartolome

Edmonton,AB

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere at work.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Guest Service Expert

The Westin Edmonton
Edmonton, Alberta
10.2022 - Current
  • Deliver food orders promptly, and provide an excellent dining experience.
  • Assist guests with food orders through phone conversation.
  • Greet guests warmly, and guide them through the menu with recommendations.
  • Assisted in training new staff on service protocols and hotel policies.
  • Delivered exceptional service to guests, ensuring a welcoming atmosphere.
  • Follow health and safety regulations, including hygiene and food handling procedures.
  • Maintained knowledge of local attractions to provide recommendations to guests.

Administrative Support Companion

Kai.AI
01.2022 - 08.2022
  • Provided administrative support to project team members, including scheduling meetings.
  • Data entry and filing documents.
  • Scheduling appointments and maintaining calendars for executives.
  • Organizing a meeting for an app enhancement project.
  • Constructing and sending an email for team updates.
  • Preparing reports, letters, and meeting minutes.

Customer Support Lead/Quality Assurance Analyst

TaskUs PH
07.2016 - 10.2019
  • Led customer service team to ensure high-quality support for clients.
  • Resolved escalated customer issues calmly.
  • Provide effective solutions promptly.
  • Maintained effective working relationships with the team, clients, and executives.
  • Encouraged a positive and productive work environment among team members.
  • Set attainable daily, weekly, and monthly goals, and game plans to set the team up for success.
  • Utilized recognition and reward tools frequently to recognize achievements.
  • Communicate with executives updates through Microsoft Outlook.
  • Participated in daily stand-ups to discuss project status and challenges.
  • Conducted internal audits to measure adherence to established QA standards.

Room Service Server/Greeter

Park Hyatt Aviara Resort
06.2014 - 06.2015
  • Delivered exceptional room service to guests with attention to detail.
  • Maintained cleanliness and organization of room service equipment and supplies.
  • Took telephone orders, billed items to rooms and communicated orders to the kitchen.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Maintained a clean, neat, and professional uniform to promote a positive hospitality image.
  • Managed accurate cash-handling procedures.
  • Collaborated with team members to maintain a clean and organized lobby area.

Education

Hospitality Management Diploma -

Northern Alberta Institute of Technology
Edmonton, Alberta
01.2024

Bachelor of Science - Hotel, Restaurant, and Institution Management

De La Salle-College of Saint Benilde
Manila
01.2014

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Communication skills
  • Time management
  • Detail-oriented
  • Data entry efficiency
  • Multitasking proficiency
  • Problem-solving
  • Team collaboration
  • Decision-making
  • Organizational skills
  • Flexibility
  • Customer service
  • Documentation and reporting
  • Google Suite & Microsoft Office
  • Microsoft Outlook
  • Canva Application
  • Point of Sale knowledge

Affiliations

  • Travelling
  • Playing Sports (Pickleball)
  • Reading books
  • Watching sports (hockey, tennis)

Accomplishments

  • Graduated with Honours (2024)
  • Team Leader of the Month (2018)
  • Top Performer (2017)

Certification

  • Proserve Certification
  • Food Safety Certification

References

References available upon request.

Timeline

Guest Service Expert

The Westin Edmonton
10.2022 - Current

Administrative Support Companion

Kai.AI
01.2022 - 08.2022

Customer Support Lead/Quality Assurance Analyst

TaskUs PH
07.2016 - 10.2019

Room Service Server/Greeter

Park Hyatt Aviara Resort
06.2014 - 06.2015

Hospitality Management Diploma -

Northern Alberta Institute of Technology

Bachelor of Science - Hotel, Restaurant, and Institution Management

De La Salle-College of Saint Benilde
Aileen Bartolome