Ailbhe Punch
Cochrane,AB
Summary
Proven Customer Service Representative at Two Pharmacy, adept in problem-solving and critical thinking. Skilled in money handling and professional communication, mentored new hires, showcasing leadership and active listening. Achieved notable improvements in customer satisfaction and operational efficiency. Demonstrated ability to learn additional responsibilities as needed, and flexibility of hours.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Cashier
Two Pharmacy
12.2019 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Communicated with customers to schedule, confirm, and cancel appointments.
- Communicated with suppliers and retailers for product orders and information.
Assistant Coach
Canskate, Cochrane Skating Program
09.2017 - 12.2018
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Assisted head coach on discipline, performance, and other decision-making areas.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
Bachelor of Arts - English Literature/ Psychology
University of Calgary
Calgary, AB05-2026
High School Diploma -
Cochrane High School
Cochrane, Alberta05-2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Follow-up skills
- Appointment Scheduling
- Order Processing
- Filing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative/Cashier
Two Pharmacy
12.2019 - 05.2023
Assistant Coach
Canskate, Cochrane Skating Program
09.2017 - 12.2018
Bachelor of Arts - English Literature/ Psychology
University of Calgary
High School Diploma -
Cochrane High School
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