Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AILA ALEXA BALTAZAR

Fort St. John,BC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Site Administrative Assistant

F & M Installations
06.2024 - Current
  • Responsible for managing all project-related invoices, expenses & timesheets
  • Manage multiple priorities ensuring all administrative deadlines and paperwork submission is complete
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Dealer

Chances Casino Fort St. John
01.2024 - Current
  • Operating table games like blackjack, Ultimate Texas Hold'em, Three Card Poker
  • Manage payouts to winners and collect chips or money from losing bets
  • Provide essential customer service, assisting players with game-related queries while being friendly and approachable
  • Knowledgeable about game rules, odds, and strategies, keeps updated on rule changes.

Cashier

Canadian Tire Corporation – Fort St. John
09.2022 - 07.2024
  • Handles customer purchases, scan items, and process payments, including cash, credit/debit cards, and other forms of payment
  • Perform price checks for customers and provide information on promotions or discounts
  • Assist customers with inquiries, provide information about products, and offer guidance on locating items within the store.

Customer Service Representative

Canadian Tire Corporation – Fort St. John
09.2022 - 07.2024
  • Handles customer complaints, concerns, and issues, working to find satisfactory resolutions within the store's policies
  • Have a good understanding of the products sold in the store, allowing them to assist customers with their purchasing decisions
  • Process returns, refunds, and exchanges.

Banking Administrator (JHRPS BA & IC

Manulife Business Processing Services
08.2021 - 07.2022
  • Handles/answers BPLBANKOPS (banking) inbox Inquiries
  • Set-up ACH accounts
  • Handles several types of changes requested by clients on their accounts
  • Handles complex works like cash accounting, JETS, ACH Credit and Debit returned items, returned wires, etc.

PERA Associate (FEES and CONTACTS

Manulife Business Processing Services
09.2019 - 08.2021
  • Handles quarterly and one-time fee requests
  • Process manual checks and service credits.

Business Process Associate I (JH RPS

Manulife Business Processing Services
07.2018 - 09.2019
  • Handles diverse types of requests by clients like withdrawals, allocations, and enrollment of their retirement plans
  • Handles complex items
  • Handles several types of changes requested by clients on their plans.

Cashier

Jollibee Foods Corporation
07.2015 - 09.2015
  • Greet customers with jolly and a smile
  • Taking orders from customers and assembling their food with standard time and proper positioning of their order
  • Assuring that we handle the money correctly and it matches the system
  • Cleaning desired stations.

Education

Business Management (Diploma) -

Northern Lights College
Fort St. John, BC
06.2024

Bachelor of Science in Business Administration - Marketing Management

Polytechnic University of The Philippines
Quezon City, Philippines
05.2018

Skills

    • Customer Service
    • Data Entry
    • Computer Skills
    • Office Administration
      • Administrative Support
      • Computer Proficiency
      • Documentation and Recordkeeping

References

  • Heidi Bolisay, Manager at Canadian Tire, 250-261-8566
  • Maureen Torres, Supervisor at Canadian Tire, 250-264-2844
  • Edward Burk, Manager at Chances Casino, 403-550-9258

Timeline

Site Administrative Assistant

F & M Installations
06.2024 - Current

Dealer

Chances Casino Fort St. John
01.2024 - Current

Cashier

Canadian Tire Corporation – Fort St. John
09.2022 - 07.2024

Customer Service Representative

Canadian Tire Corporation – Fort St. John
09.2022 - 07.2024

Banking Administrator (JHRPS BA & IC

Manulife Business Processing Services
08.2021 - 07.2022

PERA Associate (FEES and CONTACTS

Manulife Business Processing Services
09.2019 - 08.2021

Business Process Associate I (JH RPS

Manulife Business Processing Services
07.2018 - 09.2019

Cashier

Jollibee Foods Corporation
07.2015 - 09.2015

Business Management (Diploma) -

Northern Lights College

Bachelor of Science in Business Administration - Marketing Management

Polytechnic University of The Philippines

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AILA ALEXA BALTAZAR