Dedicated, versatile and resourceful professional with demonstrated skills in customer service and retail business management. Deep understanding of operational excellence and team leadership, proven ability to drive and enhance growth through strategic planning and effective resource management. A great and creative team player with experience working in challenging environments to provide customer focused resolutions and feedbacks while ensuring that organizational goals are met.
Hi, I’m
AIKPITANYI ARAMIDE KAMILAT
REGINA
Summary
Overview
20
years of professional experience
Work History
Shopcity Supermarket
General Manager
07.2019 - 01.2025
Job overview
- Overseeing all activities of the store
- Providing effective leadership and ensuring all staff work towards achieving the organization's goals
- Attaining and improving on sales target
- Dealing with complaints, queries and other related service issues
- Dealing with staff related issues and ensuring they are well motivated
- Organizing trainings, meetings and supervising departmental heads to achieve results
- Maintaining inventories and approving supplier contracts to ensure consistent availability of merchandise
- Studying trends, authorizing clearance sales and determining all required sales promotions
- Developing and communicating new ideas for organizational growth
Shopcity Supermarket
Manager
10.2015 - 07.2019
Job overview
Westmanquest Royal Ltd
Head, Branch services, Brand management & Marketing
03.2012 - 09.2015
Job overview
- Ensuring strategies are well articulated and company's goals are clearly met in branches
- Working with management to establish policies for strengthening the performance of the company through innovation, initiative and technology
- Overseeing all retail and merchandise functions while promoting business innovation across branches
- Brand conceptualization and management
- Monitoring the performance of line managers and supervisors
- Ensuring the company adhere to high standards of ethics and corporate behavior
Prize Communication Ltd
3 Months M.Sc. Internship
06.2011 - 08.2011
Job overview
- As an intern, I worked as a part of a small dynamic team in creating and managing strong, multi-faceted and strategically sound programs that drove various clients' marketing and communication objectives
Intercontinental Bank Plc
Cash Officer & Ag. Operations Head (Saka Tinubu branch)
07.2009 - 09.2010
Job overview
- Managing branch cash positions to comply with bank wide policy on cash holding
- Managing branch service officers to ensure bank service expectations are met at all times
- Managing branch related ATMs
- Ensuring relevant cash and bank reconciliations as at when due
- Managing day to day operations of the branch and personnel for optimal service delivery
Intercontinental Bank Plc
Cash Officer (Ajose Adeogun branch,V/I)
03.2008 - 07.2009
Job overview
Intercontinental Bank Plc
Head, Funds Transfer Dept
03.2007 - 03.2008
Job overview
Intercontinental Bank Plc
Head, Customer Service
10.2006 - 05.2007
Job overview
Intercontinental Bank Plc
Customer Service Officer (Idejo branch,V/I)
03.2005 - 10.2006
Job overview
Intercontinental Bank Plc
Teller/Cashier (Idejo branch)
04.2003 - 03.2005
Job overview
Intercontinental Bank Plc
Customer Service Officer (Danmole branch)
03.2002 - 04.2003
Job overview
Wabmus Trading Company Ltd
Sales Representative
01.1995 - 01.1997
Job overview
Education
O2 Academy
Certificate course from Digital Marketing
12.2018
University Overview
Pan African University
MSc. from Marketing Communications
01.2011
University Overview
Ogun State UniversityAgo - Iwoye, Ogun State
BSc. from Economics
01.2001
University Overview
GPA: 2ND Class Lower
Skills
- Team spirit
- People management
- Communication skills
- Interpersonal skills
- Task management
- Customer service
- Organizational skills
- Multi-tasking
Languages
English
Full Professional
Timeline
General Manager
Shopcity Supermarket
07.2019 - 01.2025
Manager
Shopcity Supermarket
10.2015 - 07.2019
Head, Branch services, Brand management & Marketing
Westmanquest Royal Ltd
03.2012 - 09.2015
3 Months M.Sc. Internship
Prize Communication Ltd
06.2011 - 08.2011
Cash Officer & Ag. Operations Head (Saka Tinubu branch)
Intercontinental Bank Plc
07.2009 - 09.2010
Cash Officer (Ajose Adeogun branch,V/I)
Intercontinental Bank Plc
03.2008 - 07.2009
Head, Funds Transfer Dept
Intercontinental Bank Plc
03.2007 - 03.2008
Head, Customer Service
Intercontinental Bank Plc
10.2006 - 05.2007
Customer Service Officer (Idejo branch,V/I)
Intercontinental Bank Plc
03.2005 - 10.2006
Teller/Cashier (Idejo branch)
Intercontinental Bank Plc
04.2003 - 03.2005
Customer Service Officer (Danmole branch)
Intercontinental Bank Plc
03.2002 - 04.2003
Sales Representative
Wabmus Trading Company Ltd
01.1995 - 01.1997
Pan African University
MSc. from Marketing Communications
Ogun State University
BSc. from Economics
O2 Academy
Certificate course from Digital Marketing
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