Aikins Osei Poku
Edmonton,AB
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at Huawei Technologies. Skilled in POS system operations and customer service, showcasing a blend of technical proficiency and empathy. Achieved notable accuracy in financial transactions, contributing to business growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
MELCOM
09.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Network Engineer
Huawei Technologies
10.2022 - 08.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Telecommunications Engineer
National Communications Authority
09.2021 - 06.2022
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Installed, maintained and supported voice/data applications.
Sales Associate
Harimat Supermarket
04.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Telecommunication Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, GhanaHigh School Diploma -
Opoku Ware Secondary School
Kumasi, Ghana06.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- POS system operations
- Retail Merchandising
- Creative Thinking
Languages
English
Full Professional
French
Limited Working
Timeline
Cashier
MELCOM
09.2023 - 07.2024
Network Engineer
Huawei Technologies
10.2022 - 08.2023
Telecommunications Engineer
National Communications Authority
09.2021 - 06.2022
Sales Associate
Harimat Supermarket
04.2018 - 06.2020
Bachelor of Science - Telecommunication Engineering
Kwame Nkrumah University of Science And Technology
High School Diploma -
Opoku Ware Secondary School
Similar Profiles
Joel AmeahJoel Ameah
Customer Service Representative at MelcomCustomer Service Representative at Melcom
Ricky RicherRicky Richer
Farm Hand at MelcomFarm Hand at Melcom
Samuel FrimpongSamuel Frimpong
Butcher Block Supervisor at MELCOMButcher Block Supervisor at MELCOM