Aiden Popoff
Prince Albert,Saskatchewan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Client care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Line Staff
Cashco Financial
09.2023 - 03.2025
- Company Overview: Associate
- Knowledge of operating word, excel and powerpoint
- Educated customers on online banking and mobile banking applications.
- Contributed to achieving sales targets by upselling additional products or services when applicable.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Counted, verified and handled bank deposits.
- Receiving and sending emails
- Maintained high levels of professionalism and enthusiasm during all interactions, positively representing the company brand to clients and colleagues alike.
- Dealing with sensitive documents
- Developed strong relationships with clients through exceptional interpersonal skills and attentive service.
- Implemented innovative strategies to improve work processes, increasing speed without sacrificing quality of service.
- Upheld strict adherence to company policies and procedures, maintaining a consistent and compliant workplace environment.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked well in a team setting, providing support and guidance.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Carpet World
07.2021 - 07.2022
- Company Overview: Warehouse person
- -Delivering rolls of carpet/flooring -receiving inventory
- -operating a forklift -lifting +75lbs
- -helping customers -organize the work space
Napa Auto Parts
06.2020 - 02.2021
- Company Overview: Delivery Driver/Stock
- Delivering auto parts to various customers
- Unloading and packing pallets
- Product Inventory
- Keeping vehicles clean
Homeward Bound
01.2020 - 03.2020
- Company Overview: Maintenance
- Assisted with moving clients from one building to another
- Moving in and putting the new furniture together
Cashier/Stock
Bulk Barn
05.2019 - 03.2020
- Company Overview: Prince Albert
- Receive payment by cash, credit cards, American Express and debit
- Assist customers by providing information on products and where to find them in the establishment
- Ensured the shelves and displays bins were clean and tidy every shift
- Ensured isles were tidy and free of debris
- Cleaning of store during and ending of shift
- Required to lift heavy objects
Canadian Tire
06.2018 - 01.2019
- Company Overview: Sporting Goods
- Ensured the shelves and displays were clean and tidy
- Brought out new stock to display as required
- Assist customers by providing information on products and where to find them in the establishment
- Assisted the store in different departments such as filling in at customer service and carry out service
- Required to lift heavy objects
Education
St. Mary’s High School
Skills
- Customer Service
- Trustworthy and honest
- Works well with others
- Forklift knowledge
- Quick learner
- Heavy lifter
- Cashier
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Flexible schedule
- Customer service
- Team collaboration
- Computer skills
- Community engagement
- Decision-making
- Event setup
- Answering phones
- Professional appearance
- MS office
- [State] Driver's license
- Recordkeeping
- Documentation and reporting
Languages
English
Full Professional
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Penguin" Award in 2024 From Cashco Financial.
Certification
- Intermediate First Aid, April 2nd 2025, April 2nd 2028
Timeline
Front Line Staff
Cashco Financial
09.2023 - 03.2025
Carpet World
07.2021 - 07.2022
Napa Auto Parts
06.2020 - 02.2021
Homeward Bound
01.2020 - 03.2020
Cashier/Stock
Bulk Barn
05.2019 - 03.2020
Canadian Tire
06.2018 - 01.2019
St. Mary’s High School
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