Aiden Pikaart
Goleta
Summary
Dynamic professional with a proven track record at ClubSport San Ramon, enhancing customer satisfaction and fostering positive relationships. Skilled in guest relations and CPR training, I excel in creating safe and engaging environments. Demonstrated success in improving occupancy rates and swimmer confidence through innovative teaching and efficient problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Worker
ClubSport San Ramon
11.2023 - 08.2024
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
Swim Instructor
ClubSport San Ramon
05.2024 - 08.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
KidFit Instructor
ClubSport San Ramon
01.2024 - 08.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Buildings and Grounds
Northcreek Church
01.2023 - 10.2023
- Ensured proper use of tools and equipment, reducing the likelihood of accidents or injuries on the job site.
- Enhanced project efficiency with timely material deliveries and accurate inventory management.
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Increased job site organization by maintaining an accurate record of materials used throughout each project phase.
Host
Garlex Pizza & Ribs
10.2021 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CA05.2026
Skills
- Customer Service
- Patience and Empathy
- Child Supervision
- Guest Relations
- Creative Thinking
- Water safety knowledge
- Scheduling appointments
- Telephone reception
- Reservations
- Event Setups
- CPR training
- POS Software
- Team Collaboration
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Timeline
Swim Instructor
ClubSport San Ramon
05.2024 - 08.2024
KidFit Instructor
ClubSport San Ramon
01.2024 - 08.2024
Front Desk Worker
ClubSport San Ramon
11.2023 - 08.2024
Buildings and Grounds
Northcreek Church
01.2023 - 10.2023
Host
Garlex Pizza & Ribs
10.2021 - 01.2023
High School Diploma -
Santa Barbara City College
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.