Aiden McMillan
Airdrie,AB
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
Work History
Service Advisor
Brockways Automotive
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Knowledge of Profit margins and Market trends to Maximize Profitability and customer retention
- Parts ordering for Vehicles Sourcing parts through 30 plus parts distributors and used warehouses.
- Handling warranty for several 3rd party companies, Billing and invoicing management.
- Knowledge of internal business workings of Automotive and handling 5-6 Tasks at a time.
Junior Service Advisor
Davis Airdrie
02.2023 - 06.2024
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Parts/Counter Person
D2 Autobody
06.2022 - 02.2023
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Pharmacy Assistant
Shoppers Drug Mart
05.2021 - 01.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Writing Quarterly Reports and General auditing Skills, Given special tasks by management.
Education
No Degree - EMT
SAIT
CALGARY 07.2022
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Attention to Detail
- Service Estimates
- Service Scheduling
- Data Entry
- Records Management
Languages
English
Native or Bilingual
Timeline
Service Advisor
Brockways Automotive
07.2024 - Current
Junior Service Advisor
Davis Airdrie
02.2023 - 06.2024
Parts/Counter Person
D2 Autobody
06.2022 - 02.2023
Pharmacy Assistant
Shoppers Drug Mart
05.2021 - 01.2022
No Degree - EMT
SAIT
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